McKinsey quote of the day

“If you look back at previous recessions, in the five to seven years coming out of recessions, you see the most trading of market share of any other time. It’s partly because consumers are changing their behavior more quickly—changing where they shop, changing brands—and that spells opportunity.”

McKinsey senior adviser Richard Mayfield on opportunities amid disruption in retail and beyond in “Beyond retail: Why retailers should think ‘services’ and ‘ecosystems’