McKinsey quote of the day

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“This is, for retail banking, something we consider, that if we want to be relevant going forward in our customers’ lives—ordinary customers, retail customers—it needs to be within mobile, because that’s the remote control for your life today.”

Petri Nikkilä, ING’s head of retail markets leaders for Benelux, on why he refers to ING as a mobileled bank in “Leading with mobile: In conversation with ING’s Petri Nikkilä”