Digital Disruption

Understanding how technology is transforming industries and how leaders and organizations can respond.

INSIGHTS

Article

A bank branch for the digital age

– Far from rendering the bank branch obsolete, digital technology holds the key to the branch of the future.
Interactive - McKinsey Quarterly

Five Fifty: The data disconnect

– Companies may have more data than ever, but not everyone is making money with it.
Article

Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus... on applying productivity gains as broadly as possible across the organization.
Article - McKinsey Quarterly

Unleashing the power of small, independent teams

– Small, independent teams are the lifeblood of the agile organization. Top executives can unleash them by driving ambition, removing... red tape, and helping managers adjust to the new norms.
Article - Sloan Management Review

Why customer experience is key for loyalty programs

– Research shows that monetary rewards are not the only drivers of customer-loyalty programs. Experiential rewards provide greater... long-term benefits.
Report

Travel and logistics: Data drives the race for customers

– We analyzed data from 15 European countries to better understand emerging travel industry technology and customer needs in the... travel and logistics sectors. What can companies in this space do to respond to shifts and sharpen their digitization strategies?
Interview - McKinsey Quarterly

A view from the front lines of baseball’s data-analytics revolution

– In the second of a two-part interview, Houston Astros general manager Jeff Luhnow describes how analytics has changed baseball—from... Moneyball in 2003 to the last out of the 2017 World Series.
Article

Memo to the CFO: Get in front of digital finance—or get left back

– Companies are still in the early stages of applying digital technologies to finance processes in ways that will create more efficiencies,... insights, and value over the long term. Here is how the CFO can lead the way.
Article

A CIO plan for becoming a leader in Intelligent Process Automation

– By demonstrating how to automate IT operations first, IT leaders can showcase the expertise needed to lead the business’s... overall IPA transformation.
Article - McKinsey Quarterly

Accelerating product development: The tools you need now

– To speed innovation and fend off disruption, R&D organizations at incumbent companies can borrow the tools and techniques... that digital natives use to get ahead.
Interview

Bringing agile to IT infrastructure: ING Netherlands’ agile transformation

– IT executives seldom associate agile with infrastructure. In this interview, the head of ING Netherlands’ IT infrastructure... function explains how his team carried out an agile transformation.
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