China

Article

China insurance: How insurers can improve customer experience where it matters
– Insurers in China are not adapting as quickly as other industries to the changing world of customer experience. But they have... a chance to spur growth and increase customer retention if they get it right.
Commentary

What can we expect in China in 2020?
– With domestic consumption powering economic growth, companies should consider stepping up their activities in 2020.
Report

China consumer report 2020: The many faces of the Chinese consumer
– Five trends emerged in the latest research from our Chinese Consumer Survey, offering insight into what over 5,000 consumers in... the region think about spending, brands, health, and more.
Report

Winning the race: China’s auto market shifts gears
– To succeed in the market’s new era, players in the region will need to shift their strategies in response to five characteristics.
Article

The innovations behind China’s Singles Day shopping phenomenon
– Live video streaming and young consumers in smaller cities are powering growth of the world’s largest online shopping event.
Interview

How technology can improve the patient experience: A view from Tencent’s Alex Ng
– Alexander Ng, vice president of Tencent Healthcare, shares his vision for hospital care in 2030.
Article

How Chinese airlines can brace for impending turbulence
– The coming years could prove challenging for Chinese airlines, which are already battling economic losses. They should focus on... five opportunities.
Interview

Insights into China’s dynamic auto market from Daimler’s Hubertus Troska
– In this interview with Daimler’s board member responsible for Greater China, Hubertus Troska discusses changes in the market... and how his company has upped its game in the premium-car segment.
Report

China auto consumer insights 2019
– Here’s what you need to know to navigate the road ahead in the world’s largest auto market.
Podcast

Framing reinvention: What disruptive change means for business, society, and you
– Global managing partner Kevin Sneader reflects on the challenges and opportunities that disruptive change presents for business... leaders and society.
Report

China digital consumer trends in 2019
– New research from a survey of 4,300 Chinese consumers suggests a path forward for brands and marketers seeking the next wave of... growth.
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