Americas

Report

Homelessness in Los Angeles: A unique crisis demanding new solutions

– LA’s homelessness crisis is unlike any other. Solutions should be fact-based and mindful of diverse journeys of those experiencing... homelessness—and businesses have a role in resolving the crisis.
Interview

Lessons in leadership: Removing barriers to get more women in tech

– Judith Spitz founded Break Through Tech to enroll more women, especially women of color, in computer science courses and connect... them with companies that might otherwise overlook them.
Article

Reimagining public health programs to deliver equitable impact

– By placing equity at the center of public health programs, government agencies could more effectively address disparities and... improve health outcomes for all Americans.
Report

Bridging the talent gap in state government postpandemic

– Facing critical staff shortages, state Chief Administrative Officers are moving forward with newly invigorated strategies for... attracting and retaining workers.
Article

Meeting changing consumer needs: The US retail pharmacy of the future

– In the face of industry headwinds, pharmacies can work to make the most of their distinct advantages to meet shifting consumer... needs.
Article

Virtual health for all: Closing the digital divide to expand access

– Affordable broadband with wraparound support could expand access to cost-efficient virtual health for underserved communities.... Seven actions could help state and local leaders unlock this opportunity.
Article

Marketing in healthcare: Improving the consumer experience

– The time has come for healthcare providers to wake up to the modern consumer and start building the alignment, capabilities, and... infrastructure to support next-gen marketing in healthcare.
Article

Driving growth through consumer centricity in healthcare

– Providing consumers with the experiences they increasingly expect and demand at every stage of the healthcare journey could substantially... improve care and cost outcomes.
Interview

Lessons in leadership: Leaning into ambiguity

– Judith Persichilli was confirmed as New Jersey’s commissioner of health shortly before the COVID-19 pandemic. She recently... sat down with McKinsey to share her insights on leading through crisis and ambiguity.
Article

Digital engagement now typifies the Medicare Advantage experience

– Medicare participants are responding to beneficiaries’ rising expectations for an omnichannel experience by enhancing their... digital capabilities and engagement offerings.
Article

K–12 teachers are quitting. What would make them stay?

– New McKinsey research shows that nearly a third of US K–12 educators are thinking of leaving their jobs. But there are steps... districts could take to attract and retain the teachers the nation needs.
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