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Engaging employees to use analytics: How mining companies solve the adoption challenge

– Advanced analytics can drive value only if employees use them to make decisions. But adoption is often the biggest stumbling block... in analytics initiatives. Here’s how to get it right.
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Resetting supply chains for the next normal

– The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply... chains for the future.
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Lean management or agile? The right answer may be both

– Through thoughtful design, agile and lean management can be the perfect match for companies in search of lasting performance improvement.
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Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
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Taking supplier collaboration to the next level

– Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient.... New research sheds light on the ingredients for success.
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The future of customer experience: Personalized, white-glove service for all

– The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues... and even prevent them from occurring.
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Launching the journey to autonomous supply chain planning

– For many companies, the COVID-19 pandemic has provided the impetus—and a uniquely apt moment—for transitioning toward... autonomous planning.
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Reopening safely: Sample practices from essential businesses

– The safety protocols of hospitals, grocery stores, and other establishments that stayed open during the COVID-19 pandemic can... offer ideas for businesses preparing to welcome employees and customers back.
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Elevating customer experience excellence in the next normal

– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be... key.
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Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.
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Digital collaboration for a connected manufacturing workforce

– Fourth Industrial Revolution technologies provide crucial support for factory workers to collaborate effectively—an even... more urgent requirement as physical distancing becomes the next normal.
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