Technology & Digital

Principal Product Manager II - ServiceNow

109323

  • Gurugram

You will lead multiple product teams to define, deliver, and scale people-centric workflows on the ServiceNow platform.
Positioned within the People Services & Enablement team in People Tech, you will own the product vision and roadmap to enable efficient, compliant, and employee-centered People services across the firm. You will operate at the intersection of People strategy, enterprise platforms, and product execution, partnering closely with the People Center of Excellence & Innovation (CoEI), People function leaders, and Technology teams to identify unmet needs and digitize workflows not supported by existing systems of record. You will also apply a strong product mindset to ensure solutions are scalable, intuitive, and integrated across the People technology ecosystem. You will report to a director on the People Tech leadership team and are part of the People Lifecycle Platforms team within the People Tech organization.
You will define and execute a multi-year vision for the ServiceNow People product in close partnership with People Services and Tech leadership. Your impact will start with translating broad People strategies and operational needs into a cohesive, actionable product roadmap that champions simple, intuitive employee experiences. By partnering with the People CoEI, you will explore, pilot, and scale innovative workflows, orchestrating end-to-end processes across core systems of record and automating fragmented manual tasks to radically improve both efficiency and the daily employee experience.
To bring this vision to life, you will own the end-to-end delivery and lifecycle management of these workflows, continuously evolving and rationalizing the ecosystem to reduce complexity while improving scalability. You will carefully balance this drive for innovation with platform sustainability, security, and enterprise standards. Crucially, you will serve as a trusted advisor to People function leaders, aligning diverse stakeholders around shared outcomes, managing competing priorities, and clearly communicating product strategy and complex trade-offs to both technical and non-technical audiences.
At the heart of your success will be your ability to build, lead, and develop high-performing, inclusive cross-functional teams comprised of product managers, engineers, and platform partners. You will directly coach product leaders, empowering them to operate effectively and confidently within complex, matrixed environments. Ultimately, your leadership will foster a resilient team.

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
  • Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
  • A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
  • Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
  • Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

  • 10+ years of experience in product management, platform ownership, or digital transformation roles
  • Experience partnering with HR / People functions to enable employee-facing workflows
  • Exceptional influence and stakeholder management skills
  • Deep ServiceNow Expertise
  • Proven track record driving enterprise product roadmaps and scaling platforms
  • Strong product management fundamentals, including roadmap ownership, prioritization, and delivery
  • Understanding of data privacy, complaints, and governance requirements in People technology