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How to master the seven-step problem-solving process

Structured problem solving can be used to address almost any complex challenge in business or public policy.

Click on time stamps in the transcript to listen to the relevant sections of audio.


About the author(s)

Charles Conn is CEO of Oxford Sciences Innovation and an alumnus of McKinsey’s Sydney office. Hugo Sarrazin is a senior partner in the Silicon Valley office, where Simon London, a member of McKinsey Publishing, is also based.

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