Insights on Operations

Get more procurement value from M&A—even before closing

Get more procurement value from M&A—even before closing

Most companies wait until after a merger closes to pursue procurement synergies. But time is money, and several companies have shown how to get a head start on capturing value.
Article - McKinsey Quarterly

Accelerating product development: The tools you need now

– To speed innovation and fend off disruption, R&D organizations at incumbent companies can borrow the tools and techniques... that digital natives use to get ahead.
Article

A transformative experience for leading a transformation

– Giving senior leaders hands-on, digitally enhanced experience with lean management helps kick-start a transformation.
Article

Long tail, big savings: Digital unlocks hidden value in procurement

– Until recently, many companies thought it was futile to try to extract savings from the low-volume purchases in “tail spend.”... New technologies are changing the equation.
Interactive - McKinsey Quarterly

Five Fifty: Lights out

– Are your factories and warehouses operating in the dark? They might be soon.

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Operations Blog

Short, sharp insights on all aspects of operations

Special collection

Collection

Zero-based budgeting

ZBB aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Digital Manufacturing

Report - McKinsey Global Institute

Making it in America: Revitalizing US manufacturing

– The erosion of US manufacturing isn’t a foregone conclusion. The decade ahead—with increased demand, new technology,... and value chain optimization—will give the sector a chance to turn around.
Article

How the Internet of Things will reshape future production systems

– Rich data, ubiquitous connectivity, and real-time communication are changing the way companies work. For leaders, that transformation... will extend much further than the machines on the factory floor.
Report

Industry 4.0: Reinvigorating ASEAN manufacturing for the future

– New digital technologies can help Southeast Asian manufacturers reassert their place in the global landscape.
Article

Automation, robotics, and the factory of the future

– Cheaper, more capable, and more flexible technologies are accelerating the growth of fully automated production facilities. The... key challenge for companies will be deciding how best to harness their power.

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MORE INSIGHTS

Article

Contracting for performance: Unlocking additional value

– The majority of contracts are lacking basic elements that could enable better vendor performance and cost savings. Here’s... how companies can tighten the rein.
Article

Zero-based budgeting—The dos and don’ts of lasting change

– Getting the most from zero-based budgeting requires deft action from the start. Here are some crucial lessons from the front lines.
Article

Build a reinvestment machine with zero-based budgeting

– When zero-based budgeting makes investing as rigorous as saving, the result is a reinvestment machine that supports growth year... after year.
Article

In fresh-food retailing, quality matters more than price

– Our survey of 23,000 European shoppers reveals specific ways grocers can win in fresh fruits and vegetables, boosting sales by... as much as 10 percent even in a flat market.
Interview

Transforming a 150-year-old government agency: A CEO story

– HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200... people.
Article

How smarter purchasing can improve public-sector performance

– Well-established best practices can generate billions of dollars of savings that can be better used elsewhere—without affecting... services.
Article

Boosting contact-center performance through employee engagement

– Companies that can keep service agents on the job longer not only reduce operating costs but also improve customer satisfaction.... Actions in four areas can have a profound impact—and they are within every contact center’s reach.
Article

The role of customer care in a customer experience transformation

– No function handles a broader range of customer touchpoints than customer care. Executives would be wise to make it the centerpiece... of any effort to transform the customer experience.
Article

Charting the future of customer care through a core optimization philosophy

– New customer-care technologies have made it possible to maximize revenues, savings, and customer experience all at once. But to... maximize competitive advantage, companies must be smart—and quick.
Article

Petrochemicals 2030: Reinventing the way to win in a changing industry

– Location has been the key to success in petrochemicals: playing in emerging markets and accessing cheap feedstock. As the industry... shifts, companies will have to work harder on core capabilities and strategy.
Report

The rail sector’s changing maintenance game

– How can rail operators and OEMs benefit from the disruption brought on by digitization?
Report

Industry 4.0: Reinvigorating ASEAN manufacturing for the future

– New digital technologies can help Southeast Asian manufacturers reassert their place in the global landscape.
Article

Why you need a CTO—and how to make her successful

– Feeling unprepared for technical disruption? A well-structured role for a chief technology officer is a first line of defense.
Article

Capturing the next frontier of value: Operating models for oil and gas fields of the future

– As the global energy transition accelerates, upstream operators must modernize and shift to more economic operating models. Where... and how should they seek the next generation of efficiency gains?
Article

Cashing in on the US experience economy

– The time may be right for private equity to reach for experiences.
Article

Digital transformation: Raising supply-chain performance to new levels

– Combining digital applications with operational changes helps yield significant performance improvements that stand the test of... time.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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