Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
Article

Managing project portfolios to unlock trapped capital

– The COVID-19 pandemic has led many businesses to try to minimize short-term capital outlay; considerable capital can be unlocked by rethinking the way project risk is recognized and funded.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.

Operational Resilience

Issue

Meeting the sustainable infrastructure challenge

– Welcome to the September 2021 issue of Voices on Infrastructure, a collection of insights on how infrastructure can help... address the climate-change challenge.
Article

Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.
Article

Building resilience through procurement analytics

– New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four... key priorities.
Article

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?

Learn more about building operational resilience

Latest Insights

Article

Four ways pharma companies can make their supply chains more resilient

– Pharmaceutical supply chains have become global and complex. With more outsourcing, new modalities, and novel ways to reach patients, it’s critical to ensure that they can withstand shocks.
Article

A new frontier for transforming nonpersonnel cost management in banking

– COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while maintaining customer satisfaction.
Article

Project delivery hubs: Analytics for better megaproject outcomes

– By providing tailored project-delivery intelligence to decision makers, an analytics hub can reduce risk and increase the odds of successful completion.
Article

China’s digital R&D imperative

– Chinese companies are upgrading their R&D capabilities as they strive for technological self-sufficiency. Success depends on getting three things right.

Special collections

Collection

The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
Collection

The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Video

How businesses can drive growth through Industry 4.0

– Matteo Mancini, senior partner based in our Singapore office, explains the concept of ‘lighthouses’, McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.
Video

What is driving adoption and advances for Industrial 4.0 technologies across Asia?

– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.
Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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MORE INSIGHTS

Collection

Building a better transit system

Perspectives on reshaping the industry for the next normal, including technology platforms, changing customer preferences, sustainability,... and ways to win ridership.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
Interview

Accelerating sustainable infrastructure: An investor’s perspective

– Sadek Wahba, chairman and managing partner of I Squared Capital, explains how to overcome challenges for funding sustainable infrastructure... and why equitable access is so important.
Article

Action needed: Help us measure project sustainability

– Quickly delivering capital projects will be key in fighting climate change. Doing so requires capital-sustainability metrics that... apply across industries and sectors.
Interview

Delivering sustainable infrastructure: Insights from industry leaders

– Sustainable infrastructure is critical in reducing carbon emissions. More efficient design approaches, new technologies, and better... benchmarking can help.
Article

Ensuring adaptation and resilience to climate change

– It is necessary to implement a prioritized approach to protect urban residents, and the infrastructure that supports them, from... climate risk.
Article

Creating value in the specialty-pumps market

– OEMs and distributors face a rapidly changing competitive landscape, but aspiring leaders can take the initiative to seize the... opportunity in this growing industrial market.
Article

An ecosystem of partners: The foundation of capital project excellence

– To deliver large capital projects in heavy industry more efficiently, project owners can consider forming an ecosystem of partners... and fundamentally rethinking ways of working together.
Article

Digital supplier days: Events for capturing value in procurement

– An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and... cost, and increasing resilience.
Report

Building a transport system that works: Five insights from our 25-city report

– We benchmarked urban-transport systems in 25 cities around the globe to find out what goes into the making of a smooth commute.
Article

In volatile markets, embedded product costs can be a hidden treasure

– Raw-material and component costs are on a wild ride. Procurement and product-development teams can keep their grip by better understanding... and managing embedded costs. A new approach can help.
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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