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Insights on Operations

Risk, resilience, and rebalancing in global value chains

Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.
Article

The next normal in construction: How disruption is reshaping the world’s largest ecosystem

– The COVID-19 crisis looks set to accelerate an overdue transformation of the world’s largest ecosystem. We expect nine shifts to radically change the construction value chain, and offer a blueprint for the next normal ahead.
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Jump-starting resilient and reimagined operations

– COVID-19 has created an imperative for companies to reconfigure their operations, and an opportunity to transform them.

Operational Resilience

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Building the vital skills for the future of work in operations

– Operationally intensive companies have entered a new wave of automation and digitization. That will have a big impact on the skills... they need to remain competitive.
Article

Industry 4.0: Reimagining manufacturing operations after COVID-19

– Industry 4.0 technologies were already transforming manufacturers’ operations before the pandemic. Now adoption is diverging... between technology haves and have-nots.
Article

Resetting supply chains for the next normal

– The coronavirus pandemic’s unprecedented tests are inspiring companies to consider bold moves in rebuilding their supply... chains for the future.
Article

Will ‘ship, then fix’ become obsolete in the next normal?

– COVID-19 will likely accelerate remote working and the need for companies to speed up their efforts to digitize support functions—improving... efficiency and user experience without increasing cost.

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Latest Insights

Article

The role of spend analytics in the next normal

– The COVID-19 pandemic has proven that procurement functions can deliver at speed. But how can they also ensure that they’re spending wisely?
Article

Performance Management 2.0: Tech-enabled optimization of field forces

– Businesses with large field forces have more reasons than ever to boost effectiveness and efficiency. New technology options can help shatter old barriers to higher performance.
Article

Why now is the time to stress-test your industrial supply chain

– An effective way to increase supply-chain resilience is to understand the impact a crisis could have, well before it happens.
Article

The present-focused, future-ready R&D organization

– There’s no one right way to organize R&D. But a set of core design principles can provide the flexibility R&D organizations need to outpace competitors.

Special collections

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Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.
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The productivity imperative in services

– The key to preserving--or increasing--margins in a period of strong growth is to improve productivity. Download or share the issue.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

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Industrial IoT generates real value—if businesses overcome six myths

– A new commitment to industrial IoT, or IIoT, can give manufacturers a critical edge in reimagining their operations.
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Preparing for the next normal via digital manufacturing’s scaling potential

– Achieving digital at scale can give European manufacturing the resilience and flexibility it will need to speed its recovery after... the coronavirus crisis—and beyond.
Podcast

How to master the seven-step problem-solving process

– Structured problem solving can be used to address almost any complex challenge in business or public policy.
Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.

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MORE INSIGHTS

Article - McKinsey Global Institute

Could climate become the weak link in your supply chain?

– Greater frequency and severity of climate hazards can create more disruptions in global supply chains—interrupting production,... raising costs and prices, and hurting corporate revenues.
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To lead in the postcrisis tomorrow, put leadership and capabilities in place today

– Amid the crisis, companies have learned to work faster and manage better. Strategies that continually refresh those lessons through... people will define winners in the post-COVID-19 era.
Article

Heavy industry’s digital transformation: Vision, diagnostic, and roadmap

– At the very start of their digital journey, heavy-industry players should determine three things: where they are now, where they... want to go, and how they will get there.
Interview

Better for cost, talent, and customer: Agile procurement at A1 Telekom Austria Group

– Facing rising complexity and pressure on procurement costs, a European telecoms player made the radical decision to restructure... its procurement function using agile principles.
Article

Lean management or agile? The right answer may be both

– Through thoughtful design, agile and lean management can be the perfect match for companies in search of lasting performance improvement.
Article

Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
Article

Taking supplier collaboration to the next level

– Closer relationships between buyers and suppliers could create significant value and help supply chains become more resilient.... New research sheds light on the ingredients for success.
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US food supply chain: Disruptions and implications from COVID-19

– Changes in consumer behavior continue to ripple through the US food and agricultural supply chains. What should companies do... now?
Article

Power and people: How utilities can adapt to the next normal

– With economies and energy demand hit hard by the COVID-19 crisis, European and North American utilities need to rethink their... operations to put themselves into position for long-term success.
Article

An operating model for the next normal: Lessons from agile organizations in the crisis

– Companies with agile practices embedded in their operating models have managed the impact of the COVID-19 crisis better than their... peers. Here’s what helped them cope.
Podcast

Transformation and resilience: An interview with Best Buy’s executive chairman Hubert Joly

– Hubert Joly shares lessons from leading the turnaround of the retail and technology giant and how it prepared him and the company... for the current crisis.
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