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Insights on Operations

Building resilient operations

In the face of rising uncertainty, get ready for the unexpected. To build resilience, accelerate productivity improvement and operational flexibility.
Article

Four success factors for workforce automation

– Work is changing, for the better. Top companies manage to capture the benefits of automation for their business—and their... workers.
Article

What high-reliability organizations get right

– Technology isn’t the only—or even the most important—reason high-reliability organizations outperform their... peers.
Article

Shifting the dial in procurement

– Procurement has an opportunity, indeed an imperative, to transform from an enabler of cost reduction to a creator of sustainable... competitive advantage.
Interactive - McKinsey Quarterly

Five Fifty: Buy well

– Procurement matters more than you might think. Here’s how to make the most of what and how you buy.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

McKinsey on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

AI in production: A game changer for manufacturers with heavy assets

– Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.
Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

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MORE INSIGHTS

Article

Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

– UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.
Interview

The importance of a growth-leadership mindset in capturing growth

– Business leaders need three capabilities to drive growth: mind-set, curiosity, and a willingness to adapt to the client and the... market.
Article

Defining ‘on-time, in-full’ in the consumer sector

– Managing modern consumer-goods supply chains is demanding, but measuring supply-chain performance should be simple. It isn’t... yet— because of an inconsistent approach to the critical OTIF metric.
Survey

Debunking four myths of organic growth

– New analysis reveals corporate blind spots when it comes to driving growth.
Article

Transformation 101: How universities can overcome financial headwinds to focus on their mission

– Troubled universities can reset their financial trajectory.
Article

Overcoming limiting mind-sets to improve safety

– Companies looking to improve workplace safety have a number of methods at their disposal. But to embed a sustainable safety culture,... they must overcome the mind-sets that underlie unsafe behaviors.
Article

Value creation in European building materials—where do the opportunities lie?

– Six factors will determine whether Europe’s building-materials players can grow at the same rate as the construction industry... they supply.
Article

A transformation in store

– Brick-and-mortar retail stores need to up their game. Technology could give them significant boost.
Report

The coming shakeout in industrial distribution

– And five keys to outperformance in the years ahead.
Article

The digital difference in measuring production performance

– Measuring production performance digitally—and acting on the insights—can give a kick to the bottom line and be the... first step on a digital transformation journey
Article

For OEMs in the United States, the aftermarket is fertile ground

– To capture value in agriculture and construction, OEMs should innovate in four areas, including mastering digital and enhancing... service with the newest technologies.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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