Insights on Operations
Today’s good to great: Next-generation operational excellence
Is tech accelerating your business operations—or getting in the way? To get lasting value from their tech investments, business leaders need a renewed understanding of operational excellence.
Article
Where is customer care in 2024?
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Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center. For customer care leaders, 2024 could be a transformative year.
Podcast
Generative AI in operations: Capturing the value
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Uncover the transformative power of generative AI within the operations value chain—shaping C-suite discussions across industries.
Operational Resilience
Blog Post
Canal delays and the impact on global supply chains
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While 2023 seemed to mark a degree of post-Covid normality, 2024 has started with a sharp reminder about how important supply...
Blog Post
How capital project owners can get just-in-time talent for their teams
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Capital projects are set for a dramatic jump in investments over the next few years and project owners can now harness an analytics-based...
Article
Getting warehouse automation right
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A warehouse automation revolution is underway, but too many projects are not delivering the results.
Podcast
Navigating the new normal: Operations insights for 2024
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Uncover a new operational reality in 2024—where productivity, technology enablement, and sustainability are the key drivers...
Latest Insights
McKinsey Direct
A new holistic view on circular value chains
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Reimagining the traditional linear flow of supply chains to support circularity could be a growing source of value for companies, consumers, and the planet.
McKinsey Direct
The robot renaissance: How human-like machines are reshaping business
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The next robot revolution is here, and this one might transform the global economy.
Blog Post
Making the leap with generative AI in procurement
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Generative AI can have a transformative impact across the operations value chain, and CPOs who engage with it can capture early value from the power of LLMs. But knowing where and how to start isn’t easy.
Article
Better together: Process and task mining, a powerful AI combo
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Two AI-enabled approaches are changing the way companies identify operational improvement opportunities. Individually powerful, together they can be transformative.
Join the conversation with McKinsey Talks Operations
Special collections
Collection
Generative AI in Operations
Technology is only powerful if it is applied where and when it matters.
Collection
The future of corporate and business functions
This collection expands on identifying practical moves leaders can make to help their organizations navigate the present while preparing for the future.
Collection
The next generation of services
Transforming service operations with the power of AI
Collection
Building supply-chain resilience
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At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
The new era of operations
Our leaders share more on how organizations across Asia are transforming their business operations to tackle today’s major challenges.
How digital factories lead in the Fourth Industrial Revolution
McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.
Digital Manufacturing
Blog Post
Harnessing generative AI in manufacturing and supply chains
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Early adopters of generative AI in manufacturing and supply chains have a chance to reap first-mover advantage and provide a...
Blog Post
2024 tech takeaways for leaders
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In today’s era of ‘permanent upheaval,’ shaping your organization’s future, as well as your own, will...
Article
Adopting AI at speed and scale: The 4IR push to stay competitive
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AI has brought the Fourth Industrial Revolution to an inflection point, and manufacturers must choose a path forward: innovate,...
Article
Digital twins: The next frontier of factory optimization
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Digital twins are revolutionizing how decisions are made within factories, and forward-thinking manufacturers are getting ahead...
MORE INSIGHTS
Blog Post
Be selective, go fast: The new rules of business productivity
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Technology can offer a shortcut to better performance in a challenging environment—but only when part of a wider transformation....
Blog Post
Building the supply chain of tomorrow: An integrated approach
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Fusing cutting-edge technological capabilities and organizational and capability change expertise can deliver long-lasting impact...
Article
Why AI-enabled customer service is key to scaling telco personalization
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Telcos increasingly rely on customized commercial marketing. But integrating those efforts with service-related outreach into...
Special Collection
Fourth Industrial Revolution Technologies are shaping the future of production
The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.