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Article

Why zero-based budgeting makes sense again

– Advanced digitization, enhanced behavioral understanding, and smarter organizational and governance models spark a renaissance for a decades-old methodology.

Customer experience

Special Collection

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

Lean Management

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Article

Capturing the next frontier of value: Operating models for oil and gas fields of the future

– As the global energy transition accelerates, upstream operators must modernize and shift to more economic operating models. Where... and how should they seek the next generation of efficiency gains?
Article

Cashing in on the US experience economy

– The time may be right for private equity to reach for experiences.
Article

Digital transformation: Raising supply-chain performance to new levels

– Combining digital applications with operational changes helps yield significant performance improvements that stand the test of... time.
Article

Ops 4.0: Manufacturing’s future, made by people

– Digital manufacturing connects massive data pools, smarter machines, and innovative process technologies to help people be more... productive.
Article

Retailing in the Middle East: How to recapture profitable growth

– Major structural shifts in the region will compel retailers to transform their businesses both commercially and operationally.
Article

Ops 4.0: The zero hour for a budget-driven transformation

– Sophisticated analytics techniques make zero-based budgeting more feasible, flexible, and profitable than ever for an entire organization.
Podcast

How the paper and forest-products industry thrives in the digital age

– Digitization hasn’t spelled the end of paper and forest products, but it is requiring that leaders think differently about growth... opportunities.
Article

Ops 4.0: Digital enablement, driving journeys from end to end

– Lean management’s end-to-end perspective revealed the power in remaking customer journeys. Adding digital and agile makes these... transformations easier, quicker, and more sustainable than ever—and at unprecedented scale.
Article

In search of a better stretch target

– Aggressive goals can dramatically improve a company’s performance. But unachievable goals can do more harm than good. Here’s how... to stretch without breaking.
Article

Ops 4.0: Analytics to value for a product-centered transformation

– Cutting-edge analytic tools, design thinking, customer insights, and procurement intelligence combine to free your company from... the commoditization treadmill.
Article

Ops 4.0: Turning digital analytics into 20 percent higher productivity

– Digital and analytics provide four distinct opportunities for organizations to achieve productivity breakthroughs.

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Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

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