Our Offerings

This program offers clients an integrated, cohesive solution for process redesign, automation, advanced analytics, business-process outsourcing, and digitization to transform offices for greater effectiveness. Our Center for Digital Service Operations is in Venice.

Participants learn about role of quality in a lean environment, how to apply lean thinking to enhance the effectiveness of quality control and quality assurance, and how to secure the right balance between reactive and preventive quality. They also learn how digital solutions can optimize quality management overall. Our Centers for Digital Quality Management are in Aachen, Beijing, Singapore, and Venice.

Clients learn about lean principles and experience significant change by using lean tools in the production of real products. They build capabilities to act as change agents in large-scale transformations including how to manage performance for continuous improvement. Our Centers for Lean Manufacturing are in Beijing, Gurugram, Salvador, and Venice.

In strategic procurement, digital technologies are used to speed up data access and cleaning from multiple ERP systems, so companies can analyze larger data sets for greater savings insights. In operational procurement, digital is used to make the processes more consistent. Our Centers for Digital Procurement are in Aachen , Beijing, and Singapore.

Clients acquire skills and learn how to apply lean principles to improve cost, quality and service in a warehouse context and to manage performance for continuous improvement and long-term sustainability. Our Centers for Lean Supply-Chain Management & Warehousing are in Atlanta, Gurugram, Karlsruhe, and Venice.

This offering pairs digital technologies with the principles of design to value and design to cost. This combination, along with product modularization and portfolio complexity, allows companies to develop cost-competitive products and increase the value perceived. Our Centers for Smart Product Development are in Aachen, Beijing, Singapore, and Venice.

Clients learn about energy-savings principles in a real-life production environment. These principles include how to integrate energy-productivity thinking into plant operations, production planning, and product design. Our Centers for Resource Productivity are in Atlanta, Beijing, Singapore, and Venice.

Clients acquire lean-management skills including performance management and value-stream mapping and practice them in typical service-operations environments, such as mortgage processing, sales in a bank branch, and manufacturing back offices. Our Centers for Lean Service Operations are in Atlanta, Gurugram, Salvador, and Venice.