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How artificial intelligence can deliver real value to companies

June 2017—Companies new to the space can learn a great deal from early adopters who have invested billions into AI and are now beginning to reap a range of benefits.
How artificial intelligence can deliver real value to companies

From the McKinsey Quarterly

Article - McKinsey Quarterly

What AI can and can’t do (yet) for your business

– Artificial intelligence is a moving target. Here’s how to take better aim.
Interview - McKinsey Quarterly

Data as jet fuel: An interview with Boeing’s CIO

– It isn’t always comfortable, but data analytics is helping Boeing reach new heights.
Article - McKinsey Quarterly

Where is technology taking the economy?

– We are creating an intelligence that is external to humans and housed in the virtual economy. This is bringing us into a new economic... era—a distributive one—where different rules apply.
Article - McKinsey Quarterly

Using people analytics to drive business performance: A case study

– A quick-service restaurant chain with thousands of outlets around the world is using data to drive a successful turnaround, increase... customer satisfaction, and grow revenues.

Featured publication

Collection

Analytics comes of age

– Analytics and artificial intelligence are reshaping organizations and the entire business landscape. Learn how to capture the value by embedding them in your business.

NEW USE CASES

Article

AI in storytelling: Machines as cocreators

– Computers don’t cry during sad stories, but they can tell when we will.
Survey

Fueling growth through data monetization

– A new survey finds that many companies are launching data-focused businesses. But few have achieved significant financial impact,... which requires the right combination of strategy, culture, and organization.
Report

How to improve student educational outcomes: New insights from data analytics

– By applying advanced analytics and machine learning, we have identified factors that play a critical role in student achievement.
Article - McKinsey Quarterly

Pushing manufacturing productivity to the max

– Advanced analytics and lower-cost computing give companies a powerful tool for managing profitability on an hourly basis.

Expert views

Podcast

Artificial intelligence in business: Separating the real from the hype

– The potential for AI to infuse business and value chains across various industries is greater than ever before—but where should executives start?
Interview - McKinsey Quarterly

A machine-learning approach to venture capital

– In this interview, Hone Capital managing partner Veronica Wu describes how her team uses a data-analytics model to make better... investment decisions in early-stage start-ups.
Video

Ask the AI experts: What advice would you give to executives about AI?

– As executives consider where artificial intelligence can unlock business value, they’ll need to cut through the hype and find... talent with both technical and business acumen.
Interview

Automation at scale is driving transformative change across insurance

– Advances in robotics, cognition, artificial intelligence, and machine learning are ushering in a new era of automation. Machines... can now match or outperform humans across a range of activities in a number of industries, including insurance.
Video

What next for blockchain?

– The conversation around blockchain is changing. We’re only now starting to understand this technology’s full potential, says one... executive.

Organizing for Success

Blog post

What every CEO needs to know to succeed with AI

– Senior executives can jump-start their AI journeys by considering these ten critical issues.
Article - McKinsey Quarterly

Making data analytics work for you—instead of the other way around

– Does your data have a purpose? If not, you’re spinning your wheels. Here’s how to discover one and then translate it into action.
Article

Advanced analytics: Nine insights from the C-suite

– Conversations with hundreds of business leaders reveal nine ways that they are—and are not—adapting to the analytics... revolution.

INDUSTRY PERSPECTIVES

Article

A virtuous cycle for growth: Finding profit after the initial sale

– Advanced analytics can extend the profit life cycle for carmakers who know how to use it.
Article

An analytics approach to debiasing asset-management decisions

– Asset managers can find a competitive edge in debiasing techniques—accelerated with advanced analytics.
Article

Advanced analytics in hospitality

– Digital technologies are creating value and rearranging roles in the travel industry. Here’s how industry leaders are profiting... from the change.
Article

The road to artificial intelligence in mobility—smart moves required

– Is AI all hype? No. But automotive OEMs need to take five steps to overcome challenges and position themselves to succeed.
Article

Reducing churn in telecom through advanced analytics

– A comprehensive, analytics-driven approach to base management can help telecom companies reduce churn by as much as 15%.

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More insights

Article

The transformative power of automation in banking

– A second wave of automation in banking will increase capacity and free employees to focus on higher-value projects. To capture... the opportunity, banks must take a strategic, rather than tactical, approach.
Article

Navigating the digital future: The disruption of capital projects

– Digital technology is disrupting capital projects. Companies that want to emerge as leaders must transform their organizations... now.
Podcast

Setting an agenda for organic growth in the digital age

– Business leaders can focus on three mind-sets to drive growth in their companies and sustain that growth for the long term.
Podcast - McKinsey Quarterly

As sector borders dissolve, new business ecosystems emerge

– Over the next decade, learning to operate in a business world with disappearing borders will become a necessity for companies... that want to be competitive.
Article

Seven rules for spinning analytics straw into golden results

– While IoT-enabled advanced analytics could be worth trillions to manufacturers, turning insights into outcomes requires more than... just the right technology.
Report - McKinsey Global Institute

What Southeast Asia needs to become a major player in artificial intelligence

– For artificial intelligence to take hold in Southeast Asia, the region needs more defined business use cases, better data ecosystems,... and more concerted talent-development efforts.
Article

Get more from your pharma commercial spend using advanced analytics

– Predictive analytics and data visualization offer pharma business leaders the opportunity to transform commercial-spend optimization... and lift returns by 10 to 25 percent.
Article

A smarter way to jump into data lakes

– An agile approach to data-lake development can help companies launch analytics programs quickly and establish a data-friendly... culture for the long term.
Article - McKinsey Quarterly

The roots of organic growth

– There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced... analytics and digital customer-experience management.
Article

Raising returns on analytics investments in insurance

– In an era of narrow margins and slow growth, insurers’ need to invest in analytics has never been greater. A few thoughtful... initiatives can accelerate the analytics journey.
Article - McKinsey Quarterly

A CEO action plan for workplace automation

– Senior executives need to understand the tactical as well as strategic opportunities, redesign their organizations, and commit... to helping shape the debate about the future of work.
Video

Ask the AI experts: Should we be afraid of AI?

– AI researchers largely agree that fears about machines infused with artificial intelligence becoming self-acting and overpowering... humans are overblown.
Video

Ask the AI experts: What are the applications of AI?

– Automotive, financial services, utilities—in these and many other industries, businesses are already applying artificial intelligence... to core business processes and to innovating products.
Video

Ask the AI experts: What’s driving today’s progress in AI?

– While the deep-learning technology behind many of today’s AI advances seems new to most, it has been around for decades—simply... needing the data and power available today to fuel it.
Video

Ask the AI experts: What will take AI capabilities to the next level?

– Deep learning has allowed technologists to employ AI in numerous business and consumer applications, but researchers are working... feverishly to master other techniques that will broaden AI’s reach.
Video

The role of expertise and judgment in a data-driven world

– The Obama campaign’s former data-analytics chief explains why a healthy dose of skepticism and a clear understanding of... the process behind data collection leads to stronger strategies and real impact.

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