Operations
Achieve excellence across the operations value chain
We offer best-in-class capability-building programs to help operations leaders and employees develop the skills, mindsets, and behaviors required to achieve and sustain impact. We help them develop the functional and leadership capabilities they need to succeed now and in the future. Our tailored learning programs address the most critical operations topics, from procurement to manufacturing, supply chain, service operations, and capital productivity.

What we do

Procurement

Learn to consistently use procurement best practice tools and processes to generate and sustain value through strategic sourcing.

Manufacturing

Improve performance across key production parameters—including quality, cost, delivery, and service—by developing the capabilities of the workforce at scale.

Supply chain 

Create a high-performing, efficient supply-chain organization by building capabilities in forecasting, segmented networks, demand planning, sales and operations planning (S&OP), inventory management, digital and analytics and more.

Capital projects and infrastructure

Capture, optimize, and preserve the value from capital projects by developing best-in-class capabilities in key areas throughout the value chain, such as economic planning, risk management, and project-delivery optimization.

Service operations

Modernize legacy processes using next generation levers, such as automation, digitization, analytics and process re-design. Build critical skills to improve customer experience in service operations, leveraging best practices and lean-management principles.

12K+

client participants

85+

organizations served

4

languages

Our Approach

Capability-building assessment: Identify strengths and development areas for individual employees and groups of employees to design the best capability building program to achieve desired business objectives.

Case-based learning: Experience an integrated case with modules that are immersive and experiential to maximize learning impact.

Capability centers: Learn and practice new skills, such as product teardowns in our global capability centers, which provide interactive, hands-on experiential-learning opportunities.

Go and sees: Visit organizations around the globe that have undergone successful operational transformations and learn from their experiences. Virtual options available.

Sample program

Procurement: Strategic Sourcing

Target audience

Category managers and buyers to improve key procurement skills.

Business partners to better understand procurement.

Timing and delivery

Four-month journey, with opportunity to customize based on organizational needs.

Fully remote or blended journey including live, interactive workshops, digital courses, hands-on work, and reinforcement mechanisms.

Learning objectives

Develop and execute sourcing strategy.

Understand key procurement tools, processes and principles such as total cost of ownership, clean sheets, and stakeholder alignment.

Manage category and supplier performance.

Participant feedback

“The best learning I’ve ever experienced.”

“It helped me discover my own ideas.”

“The supplier analysis toolkit will be super useful in my day-to-day work.”

Examples of our work

Upskilling for bottom line impact in procurement

Achieved a 30 percent year-over-year increase in procurement savings at an industrial tool manufacturer achieved through a next-generation digital approach to procurement, enabled by upskilling 350 global professionals on procurement and leadership skills in a multi-lingual environment.

Transforming frontline operations

Accelerated transformational impact by building operations capabilities in over 75 front-line supervisors at a renewable services company. Transformed 20 service centers in 18 months, with full knowledge transfer to the client to further scale across the globe.

Achieving peak performance in the supply chain

Upskilled entire supply chain organization for a high-tech manufacturer to address emerging operating challenges. Transformed capabilities of over 6,000 supply chain professionals, using a blended program which included activity-based workshops, digital courses, and assessments.

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