Back to Our Insights
Special collection

Global surveys of consumer sentiment during the coronavirus crisis

Special Report

Article - Updated with September data

Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis

– As consumers around the globe adjust to the next normal, there is significant variance in consumer sentiment and behaviors across countries.

Highlights

Article

US holiday shopping 2021: Strong demand meets big challenges

– As holiday shopping ramps up—and supply-chain issues persist—forward-looking retailers are already doing things differently.... Maintaining customer loyalty will be key.
Article

US consumer sentiment and behaviors during the coronavirus crisis

– Amidst the Delta variant, US consumers exhibited strong optimism and spend in July and August, driven by higher-income and younger... consumers.
Article

The great consumer shift: Ten charts that show how US shopping behavior is changing

– Our research indicates what consumers will continue to value as the coronavirus crisis evolves.
Interview

Customer loyalty: The new generation

– Changes in consumer behavior due to the surge in digital mean companies need to revamp their loyalty programs. Here are the essentials... for success.

Surveys by country