A major utility wanted to transform its operational performance from good to great. The CEO realized that building organization-wide continuous-improvement capabilities was critical to increase the value the company delivered to its customers.
Together with the company, we developed an integrated-learning program to help change leaders build key operations capabilities, including standard work and processes, performance management, and incentives. The program, structured in three waves, targeted change leaders, officers, frontline leaders, and the transformation office.
To jump-start capability building in real time, the program focused heavily on field projects, coaching, and peer learning, supplemented by ongoing digital and in-person learning. More than 750 people, including 100 percent of the top team, participated in the program, which had a big impact throughout manufacturing and the corporate functions.