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Interactive

Winning in loyalty

– To strengthen customer loyalty, strengthen your value proposition.
Report

Emerging cautiously: Australian consumers in 2022

– Our latest Australian consumer survey has found five emerging themes that describe consumer optimism, spending habits, and shopping... transformations coming out of the COVID-19 pandemic.
Survey

European consumers increasingly react to the stress of rising prices

– The latest Consumer Pulse Survey shows that, across Europe, people are continuing to adopt new behaviors in response to new stressors.
Survey

How current events are shaping French consumer behavior

– For consumers in France, inflation eclipses other sources of concern. It triggers changes in shopping behaviors as consumers seek... better value for money.
Survey

How current events are shaping German consumer behavior

– German consumers are pessimistic about the economy. Rising prices and the invasion of Ukraine are top concerns, and we see a significant... down-trade in shopping.
Survey

How current events are shaping Italian consumer behavior

– COVID-19 is no longer among Italian consumers’ top concerns. Consumers remain pessimistic about economic recovery and inflation;... many aim to reduce their spend.
Survey

How current events are shaping Spanish consumer behavior

– Spanish consumers are pessimistic about the economy. Rising prices, unemployment, and the invasion of Ukraine are top concerns,... and consumers are trading down.
Survey

How current events are shaping UK consumer behavior

– UK consumers are pessimistic about the economy. Rising prices and the invasion of Ukraine are top concerns, and consumers are... trading down significantly.
Podcast

US consumer spending and sentiment remains strong, so far

– McKinsey’s Brian Gregg speaks with Dan Loney on consumer spending in a recent episode of the Wharton Business Daily Podcast.
Article

How the operating model can unlock the full power of customer experience

– By embedding customer experience within the organization and its operating model, companies can provide superior customer experience... and realize tangible business impact.
Article

Opportunity knocks for Europe’s digital consumer: Digital trends show big gains and new opportunities

– Despite still high digital adoption rates, our latest Digital Sentiment Survey finds that consumers are uncertain about the future.... But clear opportunities for digital growth exist for companies that know where to look.
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