Introducing the next-generation operating model
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Introducing the next-generation operating model

A collection of articles that builds on Digital McKinsey's longstanding experience in digital and lean management transformation at scale, with a focus on newer thinking and developments in digital services and operations.

Articles in this collection

Article

The next-generation operating model for the digital world

– Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model.
Article

Putting customer experience at the heart of next-generation operating models

– The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Article

How to start building your next-generation operating model

– Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks.
Article

What it takes to deliver breakthrough customer experiences

– To create distinctive customer experiences, large companies need to push the boundaries and adopt next-generation digital thinking and practices in seven key areas.
Article

From disrupted to disruptor: Reinventing your business by transforming the core

– Companies must be open to radical reinvention to find new, significant, and sustainable sources of revenue.
Article

Digitizing customer journeys and processes: Stories from the front lines

– These company examples highlight what some leaders are doing to build new customer experiences.
Article - McKinsey Quarterly

Four fundamentals of workplace automation

– As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated—at least in the short term.
Article

Intelligent process automation: The engine at the core of the next-generation operating model

– Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences.
Article - McKinsey Quarterly

Making data analytics work for you—instead of the other way around

– Does your data have a purpose? If not, you’re spinning your wheels. Here’s how to discover one and then translate it into action.
Article - McKinsey Quarterly

Organizing for the future

– Platform-based talent markets help put the emphasis in human-capital management back where it belongs—on humans.
Article

Deploying a two-speed architecture at scale

– How can companies determine which technologies and processes to fast-track and which to leave alone? They need to identify their desired digital business capabilities and the role technology plays in supporting them.
Article

Speed and scale: Unlocking digital value in customer journeys

– Even as organizations assemble digital building blocks for the long term, they also need short-term, pragmatic moves that meet customer expectations and protect core businesses today.
Article

Scaling a transformative culture through a digital factory

– Building a digital culture might be the most difficult issue companies face. Using a “digital factory” is one way to get there.
Article

Transforming operations management for a digital world

– When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster, and to greater scale than has previously been possible.