Welcome to Digital McKinsey

Our short takes on everything from digitization to design

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Risk management goes digital

– The substantial benefits of digital risk management go to banks that proceed with caution. Here’s how it's done.

Agile transformation: No formula, but common success factors

– Every company’s journey to agile is different. But successful transformations are all based on these key principles.

Opening up your APIs and keeping the cybercrooks out

– Open application interfaces (APIs) make the consumer experience smoother—but they also increase the risk to customer and business data. From the IRS to major manufacturers, smart organizations are upgrading their security strategies to protect themselves and their customers from hackers and other digital criminals. Here’s how they start.

What every CEO needs to know to succeed with AI

– McKinsey partners recently shared ten key insights for CEOs who want to effectively embed artificial intelligence in their organizations.

Shiny new things: Six ways to get the most from the latest enterprise software

– To stay competitive and relevant, enterprises need to be able to innovate quickly by designing new products and services and digitizing processes. This requires an agile and responsive IT function.

What’s new? Plenty

– We just posted a quick overview of some of the new things we are working on and changes we’ve made at Digital McKinsey in the past year.

What the new world of insurance could look like

– From a customer’s standpoint, few industries are as ripe for disruption as insurance.

Will digital erase the middle class?

– “Middle class” is hard to define. Economists and sociologists debate whether income, professional status or education define it.

How nondigital channels need to evolve and keep up with digital banking

– The increasing use of digital channels in banking raises questions about the future role of the bank’s nondigital channels.

Winning in digital

– Senior Partner Jacques Bughin recently posted some thoughts on our Strategy & Corporate Finance blog on how executives can develop successful digital strategies. We’ve pulled them into one collection.

Female executive, promote thyself: Succeeding in a male-dominated business world

– Many companies today are focused on gender diversity. But the reality is that women are still vastly underrepresented in the workplace and at every level.

Our children must learn to code but the future lies in being human

– As companies digitize their businesses, the data they generate piles up faster than they figure out what to do with it.

Burned by the bots: Why robotic automation is stumbling

– Over the last several months, my colleague Alex Edlich and I have witnessed the increasing chatter around one of the hottest buzzwords in the digital space: robotics.

Carpe data before it’s too late

– As companies digitize their businesses, the data they generate piles up faster than they figure out what to do with it.

Are we ready for more on-demand freelance work?

– Work structures our society and, for many of us, our very lives. It’s hardly surprising, then, that changes in the nature of work cause controversy.

How smart insurers convert digital customers at six times the rate of their peers

– It’s not just about the demographics. Insurers often point to the age and income of their customer base to explain their struggles with digital marketing, especially their generally low rate of success in converting online visits into actual policy sales.

At the core of your cybersecurity strategy: Knowing your capabilities

– Organizations can measure cybersecurity performance only in the context of a cybersecurity strategy that tightly connects with an organization’s overall business strategy.

The pitfalls in measuring cybersecurity performance

– Cybersecurity performance can be managed, but only if measured.

Six things B2B leaders do to become more agile and drive growth

– B2B companies have heard the digitization message loud and clear, but few have moved the needle on increased sales, updating the organization, or customer experience. That’s making them vulnerable.

Good to great: What B2B companies do to raise their Digital Quotient

– Many B2B companies have a general sense of what they need to do to become more digital. But B2B leaders move beyond “accepted wisdom” to focus on the differentiators of success.

Leading B2B companies are using digital to power sales growth

– Over the past three years, McKinsey & Company has measured the Digital Quotient® of approximately 200 B2C and B2B companies around the world.

DevOps: The key to IT infrastructure agility

– These days, digital grabs a lot of headlines that trumpet how it’s radically changing customer behaviors.

Four paths to your digital transformation

– You won’t find too many arguments in C-suites about the need to transform operating models to be more digital and competitive.

3 things to watch, coming out of SXSW Interactive

– South by Southwest (SXSW) is a contradiction in many ways—it’s been around for 30 years, yet remains forward-looking and innovative; it’s set in Texas, yet attracts talent from all over the world; and it describes itself as “interactive” and tech-specific but spans topics as broad as government and health.

What your business needs to put in place if it wants to be agile, fast, and digital

– Executives are ready to roll up their sleeves and start doing the heavy lifting required to pull off a digital transformation.

How digital is changing leadership roles and responsibilities

– Digital or technology leadership has drastically changed over the past few years.

Five cultural changes you need for DevOps to work

– Rapid innovation, time to market, customer-centricity, acting like a start-up—sound familiar?

8 observations from Davos: The practical side of digital

– It may not be much longer before we’re referring to the annual World Economic Forum as “Digital Davos.”

How machine-learning models can help banks capture more value

– Machine learning (ML) methods have been around for ages, but the big-data revolution and the plummeting cost of computing power are now making them truly excellent and practical analytical tools in banking across a variety of use cases, including credit risk.

Are you the brilliant data scientist no one listens to?

– Data science is a relationship game. Sure, it’s about numbers and models and analytics, but as data scientists in even the most advanced, digitally-savvy organizations can testify, an inch-thick model library and a shelf full of advanced degrees only gets one so far.

Digital marketing really matters for US banks even as branches show significant staying power

– Transforming the customer experience is a top priority for many if not most corporate leaders. But when it comes to improving the customer experience within and across touchpoints, many find themselves at a loss.

Two strategies to better appeal to customers and grow revenues in digital banking

– My colleagues Somesh Khanna, John Rountree, Vik Kakkar and I reviewed data around the direction of digital customer acquisition in the North American banking landscape. Here's some perspectives.

Design, meet data: Unlocking design ROI

– How companies can quickly achieve significant business impact by applying a combination of advanced analytics and experience design to customer journeys.

Finding growth in your website: The changes that can improve both your performance and your bottom line

– Customers have no patience for slow, error-ridden websites whether they’re using a mobile phone or a laptop. If the experience is poor, they’ll leave your website without a backward glance.

Six digital trends that are changing banking

– Like many digital businesses, the financial services industry is discovering the value of great design in winning and retaining customers.

Key trends in digital wealth management and what to do about them

– While clients are slow to take advantage of digital advice offerings, those who do are happier and the tide continues to rise.

How wealth managers can transform for the digital age

– Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing on what really matters in a digital transformation.