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Article
The ‘how’ of transformation
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In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure”...
Article
Rethinking the rules of reorganization
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Play favorites. Ask for bad ideas. Skip meetings. Here’s some unconventional advice on how consumer companies can get the...
Report
Is luxury e-commerce nearing its tipping point?
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We think so, and online sales of luxury goods could triple to €70 billion by 2025.
Article
Achieving customer-management excellence in emerging markets
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Winners ask four critical questions about market-by-market growth, then tailor their channel-management approaches accordingly....
Article
Becoming a regional powerhouse in food retailing
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Croatian conglomerate Agrokor is the top grocery player in five countries. In this interview, the company’s head of retail...
Article
Getting the most out of your sustainability program
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Sustainability initiatives won’t create lasting value if they’re poorly managed. Here are four lessons from companies...
Article
Is your company a value creator or a value destroyer?
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By looking at performance through the lens of economic profit, retailers can better understand the effectiveness of their business...
Article
Modern grocery and the emerging-market consumer: A complicated courtship
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In some emerging markets, the response to modern grocery formats has been tepid. What’s a modern grocer to do?
Article
Smarter schedules, better budgets: How to improve store operations
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Through activity-based labor scheduling and budgeting, retailers can cut store labor costs by up to 12 percent while improving...
Article - McKinsey Quarterly
Why yesterday’s channel practices won’t win over emerging-market consumers
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Latin American consumer-product companies that use sophisticated data-oriented tools achieve superior price differentiation.
Article
Luxury shopping in the digital age
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The “right” digital strategy differs for every luxury brand, but the essential elements are the same: a strong mobile...