Insights

Article

COVID-19: An inflection point for Industry 4.0

– Industry 4.0 technologies played a decisive role in the pandemic response at many companies, but the crisis is putting the future... of digital operations under new pressure.
Article

Your first 100 days as CPO

– Disruptive events, geopolitical risks, and cost pressures mean that a new chief procurement officer needs to hit the ground running.... Here’s how to do it.
Article

Breaching the great wall to scale

– Introducing a new operating model is hard. Doing so quickly is even harder. Under pressure to accelerate their transformation,... how can companies overcome the barriers that often hold them back?
Article

The right tools for every job: Lean and agile in maintenance

– Why tomorrow’s maintenance function will combine the strengths of lean and agile organizations.
Article

Simple, predictive, proactive, responsive: The future of customer operations

– For happier customers and lower costs, companies need a better way to steer their digital-service transformations.
Article

Why the time is right to reinvent capital-project delivery

– What could your business achieve if your large capital projects were 30 to 50 percent faster and cheaper? The opportunity is more... real than you think.
Article

Indirect procurement: Insource? Outsource? Or both?

– A more thoughtful balance between homegrown capabilities and outsourcing can help companies generate more value from an often-overlooked... opportunity.
Article

The three building blocks of successful customer-experience transformations

– Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here’s a proven formula for upgrading... customer experience.
Article

Analytics helps global business services fuel resilience and return

– As companies navigate the COVID-19 reset, global business services organizations can deploy advanced analytics to equip leaders... with the information needed for better, faster decision making.
Article

How great supply-chain organizations work

– When redesigning a supply-chain organization, it’s intuitive to look to successful companies’ design choices. But... our research finds that other factors correlate better to bottom-line performance.
Article

The Fourth Industrial Revolution and manufacturing’s great reset

– Manufacturers that are ahead in scaling advanced production technologies are successfully navigating four durable shifts that... are critical to managing unprecedented disruption.
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