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Transform the whole business, not just parts

– In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?
Report

Capturing value at scale in discrete manufacturing with Industry 4.0

– The efforts of many companies to apply Industry 4.0 solutions are stuck in “pilot purgatory.” Determining where to focus and how... to scale can help generate a meaningful, lasting impact.
Article

Why are your customers calling you again?

– Getting to the bottom of why customers keep calling your contact centers can generate significant savings. And result in happier... customers.
Article

The human side of digital supply chains

– On its own, technology won’t be enough to fix your supply chain.
Article

M&A success, powered by advanced analytics

– As M&A activity and acquisition premiums hit historic highs, companies can use advanced analytics to increase value and accelerate... impact during integration.
Article

Radically rethink your strategy: How digital B2B ecosystems can help traditional manufacturers create and protect value

– Machinery companies that partner in a B2B ecosystem could fend off new waves of tech competition by developing the capacity to... deliver innovative aftersales and services offers.
Article

Making cost engineering count

– Cost engineering isn’t just for car companies and chipmakers. Across sectors, complexity and cost pressures are giving companies... good reason to follow a more disciplined approach to finding savings.
Article

Lessons from leaders in Latin America’s retail banking market

– A look at how leading banks outperform in the world’s fastest-growing banking market.
Article

The wisdom of transformations: How successful CEOs think about change

– What works and what doesn’t, from those who know.
Article

What matters in customer-experience transformations

– McKinsey leaders provide an overview of the A, B, Cs of pulling together the building blocks of a customer-experience transformation.
Article

How lean is your field force—really?

– With the right approach, lean management can reduce your field force’s cost, even while improving customer experience. But... getting the details right matters.
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