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Supply-chain resilience: Is there a holy grail?

– Supply-chain disruptions cost the average organization 45 percent of one year’s profits over the course of a decade. How... can businesses manage risk and plan for a more resilient future?
Article

Innovation through the digital disruption of customer service

– Rapid digitization and changing customer demands are creating an industrial revolution in services, and it looks like the changes... are here to stay.
Article

The CEO: Architect of the new operations agenda

– To thrive in a volatile and unpredictable postpandemic economy, companies need smarter, faster, more agile business operations.... That requires big changes—and commitment from the very top of the organization.
Article

Resilience: The whole-company fitness challenge

– To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Article

An on-demand revolution in customer-experience operations?

– Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give... customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.
Article

Lighthouses unlock sustainability through 4IR technologies

– At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational... competitiveness reinforce one another, thanks to digital.
Article

Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.
Article

Building resilience through procurement analytics

– New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four... key priorities.
Article - McKinsey Quarterly

‘Great Attrition’ or ‘Great Attraction’? The choice is yours

– A record number of employees are quitting or thinking about doing so. Organizations that take the time to learn why—and act thoughtfully—will... have an edge in attracting and retaining talent.
Article

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?
Article

Digital supplier days: Events for capturing value in procurement

– An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and... cost, and increasing resilience.
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