Miriam D'Souza, left, is a senior implementation leader, based in Australia.

We help make change happen

Our insights, tools and hands-on support help clients achieve their biggest goals.

Miriam D'Souza, left, is a senior implementation leader, based in Australia.

What We Do

We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to top management or as a hands-on coach for front line employees. For every engagement, we assemble a team with the most appropriate experience and expertise.

No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put recommendations into practice. Our implementation specialists work directly with clients over long periods to help develop workforce skills, drive operational improvement, and apply new working methods.

We continually seek new and better ways to serve our clients, and aim to anticipate their future needs. We encourage our people to create and pilot new capabilities and tools, and we invest our firm’s resources in these efforts:

  • Technologists from Digital Labs develop rapid prototypes, build custom software and apps, and embed recommendations directly in clients’ existing technology platforms.
  • Data experts from McKinsey Analytics build and maintain advanced data models that allow our clients to generate insights and make better, faster decisions.
  • Turnaround executives from McKinsey Recovery & Transformation Services work in all regions and industries to help set distressed or failing businesses back on a course to long-term financial health.

Our work with clients has always been at the intersection of deep industry expertise and extensive functional capabilities. This continues today across our 22 sectors and 12 business areas. It is further strengthened by the new capabilities, tools, solutions, and types of talent we are bringing into each practice area.

New insights and expertise

The depth and breadth of our firm's expertise is unmatched. We continue to add new experts, analytics capabilities and ways for our clients to access the insights they need every day.

Bridging strategy and execution

Helping our clients to achieve great things is what drives us. Increasingly, this means working with them on the ground to scale change and build capabilities to ensure lasting success.

Guided by our values

We strive to build a relationship of trust with every client, for the long-term. 70% of our work is for clients that we have served for over 10 years. This is the case because our clients know we put their interests ahead of the firm’s.

  • We guard client confidences.
  • We don’t publicize our work for our clients.
  • We express the truth as we see it.
  • We will only take on an engagement if we believe we can create value for the client substantially in excess of our professional fees.

As individuals and as a firm, we gauge our success in terms of our impact on the performance and long-term health of our clients.

Learn more about our mission and values.


There is no substitute for knowing an industry inside and out. Each of our 22 industry practices draws upon McKinsey experts from... around the world to pool their industry expertise and develop perspectives, resources and capabilities so that we can prepare our clients for the challenges and opportunities ahead.

Business Functions

From analytics to product development to marketing and sales, functional excellence is a requirement for thriving organizations.... Through our 12 functional groups, we offer clients the expertise and capabilities they need to achieve best practice and define next practice to boost their performance for the long term.