Finalta enables McKinsey teams to generate strategic insights and unlock superior performance for our clients by combining performance benchmark data and best-practice insights from 350 banks, insurers, and telco operators in over 50 countries.

McKinsey acquired Finalta in 2011.

Client Impact

Accelerating digital sales for an Asian bank

By identifying specific levers to improve capabilities and sales funnels, sharing best practices, and creating a prioritized-feature roadmap, we helped a large bank grow their digital sales over 11x in three years to become a country leader.

Improving insurance outcomes for road-accident victims

We redesigned the end-to-end claims management process for a UK car insurer, using benchmarking insight to improve medical-care outcomes and reduce claim-processing time, while reducing processing and legal costs by over five percent.

Boosting digital sales migration for a European telco

By identifying specific levers to improve conversion rates, such as customer journey redesign, we helped an operator increase digital channel share for new customers by 36 percent and double its online renewals within one year.

Related Practice

Financial Services

Learn how we help financial services firms improve performance. We offer a global perspective and cover all banking and insurance sectors and functions.