Winning with AI means redesigning work before deploying technology

As financial services firm Blackstone grew larger and more diversified, the Legal & Compliance team faced mounting pressure to manage increasing volumes of investor communications while maintaining the highest standards of accuracy and oversight. Blackstone partnered with McKinsey to rethink how the work flowed—from who makes decisions to how knowledge is shared across teams. By redesigning the process before introducing AI, the team was able to scale reviews, reduce bottlenecks, and free experts to focus on higher-value work.

Read more in our case study and explore how organizations can create more value from AI by redesigning work before automating it.