How a leading Indonesian telco turned transition into AI-powered opportunity
When Vikram Sinha stood before investors in 2024 to outline Indosat Ooredoo Hutchison’s (IOH’s) AI ambitions, the company was still emerging from a massive telecom merger. Integration work was ongoing, and investors were watching closely.
The pressure surrounding the merger was also difficult to ignore. Indonesia’s telecom market was intensely competitive: IOH faced a unique challenge, serving approximately 94 million customers across thousands of islands, with massive volumes of network, sales, and customer data flowing through disconnected systems.
Instead of playing it safe, Sinha bet big, describing a future in which IOH would become an AI-native telco and, eventually, reimagine itself as a broader technology company helping accelerate Indonesia’s digital future.
The ambition went well beyond deploying new technology to rethinking how the company made decisions, served customers, invested capital, developed talent, and operated day to day. Growth was also a North Star.
Read the full case study to learn how IOH, working with QuantumBlack, AI by McKinsey and Google Cloud, turned that ambition into an enterprise-wide transformation and began delivering measurable impact within the first year.
Becoming an AI-native telco: Indosat Ooredoo Hutchison reimagines the telecom of the future
Indonesia’s second-largest telecom operator turned a complex merger into a platform for growth, reshaping how decisions are made, how employees work, and how AI creates measurable value across the enterprise.
