As executives in the private and public sectors make plans for bringing employees back to workplaces amid the COVID-19 pandemic, they may wish to consider interventions that can help mitigate health risks to workers and customers. Informed by the experiences of companies across the globe, this page presents two sets of documents: one covering each stage of the return to a reopened workplace, and another focused on designing and implementing contactless services and operations.

Returning to work

This document presents a collection of interventions that have been used in companies around the globe, across the manufacturing and retail sectors and office and field environments. It spans five stages of the typical worker’s experience:


Preparing to return to work after a lockdown

Travel to work

Commuting to and from workplaces

At work

Carrying out responsibilities at work

Common spaces

Entering and spending time in common spaces


Responding to reports of coworkers or customers who test positive for COVID-19

Please note that this document is meant to illustrate example interventions that companies have attempted globally, and does not represent recommendations or guidance on best practices. Organizations should also consider local regulations and country-specific circumstances before implementing specific interventions. We will continue to update this document with additional interventions.

Last updated on June 15, 2020.


Airflow considerations for businesses during the time of COVID-19

See what changes to heating, ventilation, and airflow systems could help limit viral spread in offices, retail stores, and manufacturing facilities.

Designing and implementing contactless services and operations

This document provides a framework for designing and implementing contactless experiences for customers and employees, in light of risk factors associated with COVID-19. Using agile methods to speed up innovation, organizations can apply this guidance to different industries and settings.
Documents focusing on specific industries and workplaces are also available below.


B2B food services

Department of Motor Vehicles


Industrial facilities

Life insurance

Quick-service restaurants

Rail operations

Retail banking

Retail grocery

Retail nongrocery

Waste management


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The contents of this site, including any statements, articles, graphics, charts, checklists, and other materials (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional advice or constitute medical advice.