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COVID-19 response tools for business leaders

Checklists, articles, and learning sessions to help executives navigate the COVID-19 crisis and the next normal.

HR | Operations & Supply Chain | IT | Finance | Marketing & Sales

Returning to the workplace

Reopening workplaces amid COVID-19: A collection of safety measures

A summary of methods that organizations are using to protect customers and employees from the coronavirus outbreak.
Interactive

COVID-19 case tracker
Epidemiological data on the pandemic, with global, country, and local views.
Interactive

Mapping vulnerable US jobs
How COVID-19 shutdowns could affect workers in states and metro areas.
Interactive

Employment impact of COVID-19 across industries and occupations
Up to 57 million jobs are vulnerable, but demand has increased for some job categories.
Interactive

Market valuation of sectors in 2020
Explore changes across global industries.

TOOLS FOR HUMAN-RESOURCES LEADERS

COVID-19 response checklists for CHROs

Three lists of practical ideas for how CHROs can keep employees safe while maintaining productivity and looking for a path to recovery.
Download the checklists

Listening.app

A free, easy way for employees’ voices to be heard so their immediate needs are quickly addressed.
Learn more

Talent Exchange

Eightfold AI, in partnership with FMI and supported by McKinsey & Company, has built an AI platform to match people to the right jobs in companies that are hiring. Employers can sign up now for Talent Exchange. Individuals can refer their organizations as well.
Sign up for Talent Exchange
Article

Scaling rapid workforce conversion during COVID-19
– Amid crisis disruption or when preparing for the next normal, quickly delivering practical, flexible learning can help shape a business’s recovery profile. Here’s how.
Article - McKinsey Quarterly

Reimagining the post-pandemic organization
– The organization of the future is taking shape in the moves that companies are making now. Here’s what’s changing—and why some companies say they won’t go back.
Article

To emerge stronger from the COVID-19 crisis, companies should start reskilling their workforces now
– Adapting employees’ skills and roles to the post-pandemic ways of working will be crucial to building operating-model resilience.
Podcast

Fostering employee productivity and morale through COVID-19
– There are several things leaders can do to help safeguard employees’ mental health in these challenging times.

Tools for operations and supply chain leaders

COVID-19 response checklist for supply-chain leaders

Practical solutions to guide supply-chain leaders through all five stages of the crisis-response cycle
Download the checklist
Podcast

Reckoning with supply-chain disruptions from COVID-19
– COVID-19 is taking a toll on supply chains—from suppliers to end consumers. Survival depends on knowing how to navigate disruptions.
Article

Is your supply chain risk blind—or risk resilient?
– Operational risk to supply chains has been growing over the last several years—compounded by the ongoing impact from COVID-19. Organizations need a new approach to manage risk and build resiliency.
Webinar

Managing the operational and supply-chain impact of the coronavirus
– McKinsey experts discuss immediate actions that companies can take to keep their supply chains running, along with moves to design and build resilient supply chains for the future.

COVID-19 response checklist for contact centers 

Ideas for leaders on adapting contact-center operations during the first three crisis-response stages
Download the checklist
Article

Coronavirus’ impact on service organizations: Weathering the storm
– With thoughtful, judicious moves, businesses can manage coronavirus’ impact on the service sector and keep service personnel supported and effective—even during a crisis.
Webinar

Supporting service operations amid the COVID-19 outbreak
– Service-operations specialists from McKinsey discuss how businesses can ensure employees’ productivity and safety, meet customers’ needs, maintain business continuity, and promote accountability amid the outbreak.

Tools for IT leaders

COVID-19 response checklist for CIOs and IT leaders

Immediate actions that can help CIOs stabilize core business operations and technology and prepare for recovery.
Download the checklists
Article

The COVID-19 recovery will be digital: A plan for the first 90 days
– The rapid migration to digital technologies driven by the pandemic will continue into the recovery. Here’s how to accelerate your organization’s digital capabilities to keep pace.
Article

A practical way for CIOs to manage IT costs through the COVID-19 crisis
– A skillful CIO can not only cut current IT costs but also help position the company for recovery and future growth.
Webinar

The CIO moment: Leadership through the second wave of the coronavirus crisis
– In this webinar, McKinsey experts discuss how CIOs can support companies’ digitization efforts now that the initial effort to stabilize the core business has largely concluded.

Tools for finance leaders

COVID-19 response checklist for CFOs

Checklist of actions that CFOs can take to lead through all five phases of the crisis-response cycle.
Download the checklist
Webinar

The economics of COVID-19: A look at possible scenarios for the next normal
– Although executives express uncertainty about how long the economy will take to recover from the COVID-19 crisis, they can begin to prepare their organizations for the “next normal.”
Podcast

Financial stress testing: A COVID-19 survival technique for business
– The massive economic shock from COVID-19 has made planning for the next normal increasingly complex. Financial stress testing can bring much-needed clarity.
Podcast

CFO leadership in the COVID-19 crisis
– How finance leaders are prioritizing their activities to maximize their roles on the executive team.
Article

Rev up your growth engine: Lessons from through-cycle outperformers
– Your decisions now will determine how strongly you come out of the COVID-19 crisis—and how well you perform in the next normal.
Podcast

Cash preservation in response to COVID-19
– How to establish a cash culture that balances urgent short-term needs with longer-term competitive considerations

Tools for marketing and sales leaders

Webinar

Five priorities for rapid revenue recovery during COVID-19
– The muscles that companies can build to bring back revenues amid the COVID-19 crisis can also help accelerate growth. This McKinsey Live webinar covers the fundamentals of achieving new levels of speed and agility.
Webinar

How incumbents can build new businesses in response to the COVID-19 crisis
– A crisis tends to produce a wave of innovative companies. This McKinsey webinar looks at the six archetypes that incumbents can use to create new businesses of their own.
Webinar

Customer experience in the next normal after COVID-19
– Companies that adapt to the changing needs of customers will recover more rapidly and be better positioned than competitors. McKinsey experts review three areas for leaders to focus on.

COVID-19 Return checklist for B2B marketing leaders

Practical moves for B2B marketing leaders as they initiate the third phase, Return, in the crisis-response cycle.
Download the checklist

COVID-19 response checklist for B2B marketing leaders

Key actions to help B2B marketing leaders navigate through the first two of five stages in the crisis-response cycle, Resolve and Resilience.
Download the checklist
Survey

Survey: Global B2B decision-maker response to COVID-19 crisis
– B2B decision makers are responding quickly, though actions and customer preferences vary by country.

COVID-19 response checklist for B2C marketing leaders

Critical steps through the first two of five stages in the crisis-response cycle, Resolve and Resilience, to help guide B2C marketing leaders.
Download the checklist
Article

Consumer sentiment is evolving as countries around the world begin to reopen
– As restrictions lift and pockets of spending return, consumer behavior begins to adapt to the next normal.
Article

Elevating customer experience excellence in the next normal
– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be key.
Podcast

COVID-19 and the customer-experience imperative in retail
– Companies that reconfigure their engagement strategy and operating model can excel during the pandemic and in the next normal. This McKinsey podcast explains how.

About McKinsey Live

Join our experts for the latest on navigating beyond the crisis and shaping the next normal that lies ahead.
Register for upcoming live webinars

More Response Tools

For governments
Resources to help government officials navigate the COVID-19 crisis.

For small businesses
Programs supporting small-business owners during the COVID-19 crisis, plus guidelines on reopening.
Learn more

For healthcare providers
Information on sourcing critical goods and materials for responding to COVID-19.

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The contents of this site, including any statements, articles, graphics, charts, checklists, and other materials (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional advice or constitute medical advice.