Business Resilience

Providing business leaders with insights and tools to respond and lead through the crisis

Leadership mindsets | Returning to the workplace | Functional resilience

Featured Content

Interactive

Test your ideas on how postpandemic consumers may behave

Explore consumer spending trends during the pandemic and draw your predictions of what happens next. Then take our interactive stickiness test to reveal what behaviors may or may not stick when the pandemic ends.
Article - McKinsey Quarterly

‘Great Attrition’ or ‘Great Attraction’? The choice is yours

– A record number of employees are quitting or thinking about doing so. Organizations that take the time to learn why—and act thoughtfully—will have an edge in attracting and retaining talent.
Article - McKinsey Global Institute

What’s next for consumers, workers, and companies in the post-COVID-19 recovery

– Many changes in business models and consumer behavior during the pandemic will stick, but action will be needed to ensure the rebound is not uneven.
Webinar

Elevating digital customer experience in the next normal

– Designing great customer experiences is getting easier with the rise of predictive analytics—especially now that the pandemic has driven more of us online than ever before.
Webinar

Better bosses: Changing the way we lead postpandemic

– Good bosses matter—now more than ever. Here are a few ways to cultivate better leadership at scale and be better leaders ourselves.

Leadership mindsets

Interview

Moderna’s path to vaccine innovation: A talk with CEO Stéphane Bancel

– Moderna’s delivery of a COVID-19 vaccine comes on the heels of revolutionary science that may accelerate innovation across the industry well into the future.
Interview

Helping unemployed women find work in uncertain times

– How the CEO of UK charity Smart Works is able to meet its clients’ changing needs during an unprecedented job market.
Interview

Africa’s plan for a continent-wide pandemic recovery

– Dr. John Nkengasong, director of Africa Centres for Disease Control and Prevention (Africa CDC), explains what’s needed to tackle COVID-19 across the continent.

Returning to the workplace

Interactive

How employees feel about returning to on-site work

Explore what employees have to say about the return to on-site work and what policies may help increase productivity and employee wellbeing.
Article

The comeback of corporate travel: How should companies be planning?

– As business travelers begin to hit the road again, organizations can prepare by considering the four corporate-travel archetypes of the future.
Article

How COVID-19 has changed the way US consumers think about healthcare

– Taking five actions can help US healthcare payers and providers improve their engagement with consumers.
Article

What executives are saying about the future of hybrid work

– Organizations are clear that postpandemic working will be hybrid. After that, the details get hazy.
Collection

Reopening workplaces amid COVID-19: A collection of safety measures

A summary of methods that organizations are using to protect customers and employees from the coronavirus outbreak.

Functional resilience

Article

The postpandemic board agenda: Redefining corporate resilience

– As boards move beyond crisis management, survey results suggest that specific risks and organizational issues are increasingly top of mind.
Survey

The new digital edge: Rethinking strategy for the postpandemic era

– Our latest survey confirms that the future will belong to companies that put technology at the center of their outlook, capabilities, and leadership mandate.
Article

The resilience imperative: Succeeding in uncertain times

– Strengthening institutional resilience has never been more important.

Interactives

Interactive

A shift to digital: How COVID-19 has changed selling models

New go-to-market models, developed in response to shifting B2B customer preferences, are unlikely to disappear after the pandemic.
Interactive

The Tapestry of Financial Attitudes

Understanding the impact of COVID-19 on financial well-being across 11 countries. 
Interactive

The global market valuation of sectors

Explore changes across global industries.

Response tools

COVID-19 response checklists for CHROs

Three lists of practical ideas for how CHROs can keep employees safe while maintaining productivity and looking for a path to recovery.

COVID-19 response checklist for CIOs and IT leaders

Immediate actions that can help CIOs stabilize core business operations and technology and prepare for recovery.

Around the world

Article

‘Back to human’: Why HR leaders want to focus on people again

– Chief human-resource officers in Europe say a shift to employee-centric policies is long overdue. The pandemic is a big factor in their thinking, but process fatigue has been building for some time.
Interview

How Pakistan tackled its largest-ever social-protection crisis

– Dr. Sania Nishtar, the prime minister’s special assistant on poverty alleviation and social protection, led an emergency effort to make relief payments available to millions of vulnerable households.
Article

African banking in the new reality

– Swift action and a focus on three imperatives could strengthen African banks and support recovery.

Support

Matching talent with jobs

Eightfold AI, in partnership with FMI and supported by McKinsey & Company, has built an AI platform to match people to the right jobs in companies that are hiring. Employers can sign up now for Career Exchange. Individuals can refer their organizations as well.

Share your feedback and stay connected to the COVID Response Center

The contents of this site, including any statements, articles, graphics, charts, checklists, and other materials (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional advice or constitute medical advice.