Business Resilience

Providing business leaders with insights and tools to respond and lead through the crisis

Leadership mindsets | Returning to the workplace | Functional resilience

Featured Content

Interactive

Test your ideas on how postpandemic consumers may behave

Explore consumer spending trends during the pandemic and draw your predictions of what happens next. Then take our interactive stickiness test to reveal what behaviors may or may not stick when the pandemic ends.
Article - McKinsey Global Institute

What’s next for consumers, workers, and companies in the post-COVID-19 recovery

– Many changes in business models and consumer behavior during the pandemic will stick, but action will be needed to ensure the rebound is not uneven.
Webinar

Elevating digital customer experience in the next normal

– Designing great customer experiences is getting easier with the rise of predictive analytics—especially now that the pandemic has driven more of us online than ever before.
Webinar

Better bosses: Changing the way we lead postpandemic

– Good bosses matter—now more than ever. Here are a few ways to cultivate better leadership at scale and be better leaders ourselves.
Interview

Fit for the postpandemic future: Unilever’s Leena Nair on reinventing how we work

– As chief human resources officer, responsible for 150,000 Unilever employees, Leena Nair prepares for the future of work by focusing on both the care of people and the competitiveness of the business.

Leadership mindsets

Interview

Keeping McDonald’s ‘relevant’: An interview with CEO Chris Kempczinski

– Soon after Chris Kempczinski became CEO, the COVID-19 pandemic hit, and the restaurant chain suffered the worst quarter in its history. But under his leadership, recovery—and growth—are once again on the horizon.
Interview - McKinsey Quarterly

Speeding up to become even more consumer-obsessed: An interview with GSK’s Keith Choy

– The leader of GlaxoSmithKline’s Asia–Pacific Consumer Healthcare group describes how his organization is speeding up to serve consumers, despite the heightened uncertainty of COVID-19.
Interview

The shift to virtual and home care: An interview with Annie Lamont

– Holistic healthcare, virtual care, and the integration of mental-health care and primary care are among the trends the COVID-19 crisis moved ahead of schedule. Annie Lamont is keeping tabs on them all.

Returning to the workplace

Article

How COVID-19 has changed the way US consumers think about healthcare

– Taking five actions can help US healthcare payers and providers improve their engagement with consumers.
Article

What executives are saying about the future of hybrid work

– Organizations are clear that postpandemic working will be hybrid. After that, the details get hazy.
Article

What employees are saying about the future of remote work

– Employees want more certainty about postpandemic working arrangements—even if you don’t yet know what to tell them.
Collection

Reopening workplaces amid COVID-19: A collection of safety measures

A summary of methods that organizations are using to protect customers and employees from the coronavirus outbreak.

Functional resilience

Survey

The new digital edge: Rethinking strategy for the postpandemic era

– Our latest survey confirms that the future will belong to companies that put technology at the center of their outlook, capabilities, and leadership mandate.
Article

The resilience imperative: Succeeding in uncertain times

– Strengthening institutional resilience has never been more important.
Article

Speed and resilience: Five priorities for the next five months

– As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions.

Interactives

Interactive

A shift to digital: How COVID-19 has changed selling models

New go-to-market models, developed in response to shifting B2B customer preferences, are unlikely to disappear after the pandemic.
Interactive

The Tapestry of Financial Attitudes

Understanding the impact of COVID-19 on financial well-being across 11 countries. 
Interactive

Market valuation of sectors in 2020

Explore changes across global industries.

Response tools

COVID-19 response checklists for CHROs

Three lists of practical ideas for how CHROs can keep employees safe while maintaining productivity and looking for a path to recovery.

COVID-19 response checklist for CIOs and IT leaders

Immediate actions that can help CIOs stabilize core business operations and technology and prepare for recovery.

Around the world

Article

‘Back to human’: Why HR leaders want to focus on people again

– Chief human-resource officers in Europe say a shift to employee-centric policies is long overdue. The pandemic is a big factor in their thinking, but process fatigue has been building for some time.
Interview

How Pakistan tackled its largest-ever social-protection crisis

– Dr. Sania Nishtar, the prime minister’s special assistant on poverty alleviation and social protection, led an emergency effort to make relief payments available to millions of vulnerable households.
Article

African banking in the new reality

– Swift action and a focus on three imperatives could strengthen African banks and support recovery.

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