Race in the workplace: The Black experience in the US private sector

Race in the workplace: The Black experience in the US private sector

Advancing racial equity in the workplace is a system-level challenge—ranging from the structural inequities of geography to underrepresentation in industries and jobs that could create additional opportunity to the behaviors of the workplace itself.

Prediction: The future of CX

Prediction: The future of CX

Designing great customer experiences is getting easier with the rise of predictive analytics.
The future of work after COVID-19

The future of work after COVID-19

The pandemic accelerated existing trends in remote work, e-commerce, and automation, with 25 percent more workers than previously estimated potentially needing to switch occupations.
America 2021

America 2021

In #America2021, four issues are mission-critical: COVID-19, a weakened economy, racial inequity, and a warming planet. On February 15-19, we released a series of memos exploring these issues and offering leaders, innovators, and changemakers ideas on how to organize for the changes ahead.

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