Customer Experience
Solutions

Customer Experience
Solutions

Journey-based customer experience measurement

Measuring individual customer satisfaction metrics like NPS and CSAT is easy. Determining what’s driving those metrics is hard. Most organizations track the performance of individual touchpoints (e.g., website, call center, in-store) but don’t measure customer satisfaction with end-to-end journeys (e.g., opening an account, resolving a problem) that cross multiple touchpoints.

Customer Experience Solutions solves this problem by linking top-line metrics to customer journeys. We help companies improve their most important journeys and address feedback in real-time, transforming the entire customer experience.

Periscope Customer Experience Solutions

Journey Pulse

Benchmark your customer experience against your competitors focusing on customer journeys.

Journey Analytics

Aggregate and analyze operational customer data for key customer journeys.

Journey Measurement

Collect, analyze, and report on customer feedback through end-to-end journeys.

Customer Experience Solutions by the numbers

10-15%

revenue growth

25%

reduction in churn

20%

uplift in customer conversion

Video

Video

Customer Experience Solutions overview

Customer Experience Solutions helps companies benchmark and measure customer satisfaction by journey. In this video, Solution General Manager Victoria Bough discusses how Customer Experience Solutions links top-line metrics to customer journeys to transform the entire customer experience.

Want to learn more about how Customer Experience Solutions can help your organization?

Periscope Suite

Marketing & Sales

Periscope

The Periscope Suite includes seven solutions that help businesses optimize all facets of their sales and marketing function, from understanding the landscape to managing categories of products to serving customers.