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Our Knowledge - Comprehensive Articles Listing – By Service Line

Below is a comprehensive listing of all published knowledge from the McKinsey Marketing & Sales Practice by service line. Please click on the links below to browse through materials sorted by topic.

Branding
Customer Insights
Customer Loyalty
Customer Relationship Management
Marketing Organization and Capability Building
Marketing Spending Effectiveness
Marketing Strategy
Pricing
Sales and Channel Management

You can also review our articles by document type

Branding
Making Brand Portfolios Work
Stephen J. Carlotti, Mary Ellen Coe, and Jesko Perrey
McKinsey on Marketing
November 2004
Download PDF - 823 kb»
Strike Up the Brands: Top-Performing Portfolios Require a Well-Orchestrated Management Approach
Steve Carlotti, Mary Ellen Coe
McKinsey on Marketing
December 2003
Download PDF - 2.96 mb»
Building Strong Brands, Better, Faster, And Cheaper
David Court, Laxman Narasimhan, Jonathan Gordon, Dave Elzinga
Marketing Solutions
August 2002
Download PDF - 379 kb»
Restructuring Marketing Spending To Do More With Less: Three Critical Levers for Improving Marketing Effectiveness and Efficiency
Gary Singer, Chris Halsall
Marketing Solutions
March 2002
Download PDF - 280 kb»
The Power Of Brand Delivery: Building the Foundation for a Profitable Emotional Bond with the Customer
David Court, Mark Mitten, Laxman Narasimhan, Jeff Berry
Marketing Solutions
July 2001
Download PDF - 577 kb»
Successful Brand Repositioning: Aspirations vs. Achievable Strategies
John T. Copeland
Marketing Solutions
April 2001
Download PDF - 191 kb»
Unlock Your Financial Brand: Create Value by Focusing on “High-Impact Attributes” (Special Edition)
Simon Mendelson, Gary Singer, Kurt Strovink, Seth Mitcho
Marketing Solutions
April 2001
Download PDF - 229 kb»
Unlock Your Financial Brand: Create Value by Focusing on “High-Impact Attributes”
Blair Crawford, Nicky Buss, Jonathan Gordon, Ian St-Maurice
Marketing Solutions
January 2001
Download PDF - 229 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment (North American version)
Kathleen McLaughlin, Chris Halsall
Marketing Solutions
June 2000
Download PDF - 1330 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment (European version)
William Eccleshare, Kathleen McLaughlin, Vittoria Varianini, Emma Carr
Marketing Solutions
July 2001
Download PDF - 1036 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment
David Court, Kathleen McLaughlin, Christopher Halsall
McKinsey White Paper
Winter 2000
Download PDF - 166 kb»
Marketing In Three Dimensions: The New Challenge for Marketers
David Court, Tom French, Tim McGuire, Michael Partington
McKinsey White Paper
Fall 1999
Download PDF - 164 kb»
The New Rules Of Branding: Building Strong Brands Faster
David Court, John Forsyth, Mark Loch, Greg Kelly
McKinsey White Paper
Fall 1999
Download PDF - 47 kb»
Do Retail Brands Travel?
Peter Child, Suzanne Heywood, Michael Kliger
The McKinsey Quarterly
2002 Number 1
Read more on The McKinsey Quarterly site »
Brand Leverage
David Court, Mark Leiter, Mark Loch
The McKinsey Quarterly
1999 Number 2
Read more on The McKinsey Quarterly site »
The End Of Voodoo Brand Management
Driek Desmet, Lars Finskud, Maurice Glucksman, Norman H. Marshall, Michael J. Reyner, Kim Warren
The McKinsey Quarterly
1998 Number 3
Read more on The McKinsey Quarterly site »
If Nike Can "Just Do It", Why Can't We?
David Court, Anthony Freeling, Mark Leiter, Andrew Parsons
The McKinsey Quarterly
1997 Number 2
Read more on The McKinsey Quarterly site »
Uncovering The Value Of Brands
David Court, Anthony Freeling, Mark Leiter, Andrew Parsons
The McKinsey Quarterly
1996 Number 4
Read more on The McKinsey Quarterly site »
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Customer Insights
Gearing Up For Broadband’s “Prime Time”: Strategies for Capturing Profitable New Opportunities
Joe Berchtold, John Forsyth, Veit Dengler
Marketing Solutions
June 2001
Download PDF - 273 kb»
All Visitors Are Not Created Equal: Knowing Online Consumer Segments and How to Attract Them are Key
John Forsyth, Tim McGuire, Johanne Lavoie
Marketing Solutions
April 2000
Download PDF - 320 kb»
What Germans Really Think
Heino Fassbender, Michael Kliger, Jürgen Kluge
The McKinsey Quarterly
2002 Number 3
Read more on The McKinsey Quarterly site »
Build-To-Order Banking In Asia
Mike Sherman, Marjon Wanders
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
China’s Banks Get Personal
Mike Sherman, David A. von Emloh, Wenjie Zhang
The McKinsey Quarterly
2002 Number 2 (web exclusive)
Read more on The McKinsey Quarterly site »
Shedding The Commodity Mind-Set
John Forsyth, Alok Gupta, Sudeep Haldar, Michael Marn
The McKinsey Quarterly
2000 Number 4
Read more on The McKinsey Quarterly site »
A Segmentation You Can Act On
John Forsyth, Sunil Gupta, Sudeep Haldar, Anil Kaul, Keith Kettle
The McKinsey Quarterly
1999 Number 3
Read more on The McKinsey Quarterly site »
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Customer Loyalty
The New Era Of Customer Loyalty: Opportunities to Create Profitable Growth
Tim Gokey, Stephanie Coyles
Marketing Solutions
September 2001
Download PDF - 232 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (North American version)
Rob Yanker, Scott Arnold, Mark Graves
Marketing Solutions
March 2001
Download PDF - 987 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (European version)
Rob Yanker, Sue Whalley, Andreas Merbecks, Scott Arnold
Marketing Solutions
October 2001
Download PDF - 937 kb»
Online Customer Management: Five Killer Actions to Drive Your E-Business
Margo Georgiadis, David Harding, Marc Singer, Katrina Lane
Marketing Solutions
November 2000
Download PDF - 747 kb»
The New Physics Of Customer Loyalty: Manage Customer Migration Based on the Loyalty Profile of Your Customer Base
Tim Gokey, Harold Yin
Marketing Solutions
May 2000
Download PDF - 271 kb»
The Power Of Loyalty: Creating Winning Retail Loyalty Programs
James Cigliano, Margaret Georgiadis, Darren Pleasance, Susan Whalley
McKinsey on Retail
May-June, 2000
Download PDF - 804 kb»
Customer Retention Is Not Enough
Stephanie Coyles, Tim Gokey
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
The Price Of Loyalty
James Cigliano, Margaret Georgiadis, Darren Pleasance, Susan Whalley
The McKinsey Quarterly
2000 Number 4
Read more on The McKinsey Quarterly site »
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Customer Relationship Management
Organizing for CRM
Anupam Agarwal, David Harding, Jeff Schumacher
McKinsey on Marketing
July 2004
Download PDF - 2.9 mb»
Opportunity of a Lifetime: A More Scientific Approach To Managing the Customer Lifecycle can Create Significant Value
Adam Braff, William Passmore, Michael Simpson, Ashley Williams McKinsey on Marketing
March 2004
Download PDF - 3.24 mb»
Unlock The Hidden Potential In Your CRM Investments
David Harding, David Cheifetz, Scott DeAngelo, Elizabeth Ziegler
Marketing Solutions
July 2003
Download PDF - 326 kb»
The New Era Of Customer Loyalty: Opportunities to Create Profitable Growth
Tim Gokey, Stephanie Coyles
Marketing Solutions
September 2001
Download PDF - 232 kb»
Tactical CRM: Three Steps to Mining Profits, Not Data
Margo Georgiadis, Raj Seshadri, Corey Yulinsky
Marketing Solutions
August 2001
Download PDF - 472 kb»
Harnessing The Power Of E-Mail: How to Get Real Impact From Online Communications
David Harding, Doug Bewsher
Marketing Solutions
February 2001
Download PDF - 716 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (North American version)
Rob Yanker, Scott Arnold, Mark Graves
Marketing Solutions
March 2001
Download PDF - 987 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (European version)
Rob Yanker, Sue Whalley, Andreas Merbecks, Scott Arnold
Marketing Solutions
October 2001
Download PDF - 937 kb»
Online Customer Management: Five Killer Actions to Drive your E-Business Marketing Solutions
Margo Georgiadis, David Harding, Marc Singer, Katrine Lane
Marketing Solutions
November 2000
Download PDF - 747 kb»
Multi-Channel Marketing: Making “Bricks and Clicks” Stick
Corey Yulinsky
Marketing Solutions
August 2000
Download PDF - 255 kb»
The New Physics Of Customer Loyalty: Manage Customer Migration Based on the Loyalty Profile of Your Customer Base
Tim Gokey, Harold Yin
Marketing Solutions
May 2000
Download PDF - 271 kb»
Customer Marketing Organization: The Key to Turbocharging Customer Marketing Performance
Margo Georgiadis, Katrina Lane
McKinsey White Paper
Summer 2001
Download PDF - 187 kb»
The Power Of Loyalty: Creating Winning Retail Loyalty Programs
Jim Cigliano, Margo Georgiadis, Darren Pleasance, Sue Whalley
McKinsey on Retail
Summer 2000
Download PDF - 804 kb»
Smart Data, Smart Decisions, Smart Profits: The Retailers’ Advantage
Jim Cigliano, Margo Georgiadis, Katrina Lane, Sue Whalley
McKinsey on Retail
Summer, 2000
Download PDF - 809 kb»
How To Rescue CRM
Manuel Ebner, Arthur Hu, Daniel Levitt, Jim McCrory
The McKinsey Quarterly
2002 Special Edition – Technology
Read more on The McKinsey Quarterly site »
The Secret Life Of Factory Service Centers
Whitney L. Alexander, Sandeep Dayal, Jack J. Dempsey, Jonathan D. VanderArk
The McKinsey Quarterly
2002 Number 3
Read more on The McKinsey Quarterly site »
CRM In The Air
Urs Binggeli, Sanjay Gupta, Carlos de Pommes
The McKinsey Quarterly
2002 Number 3
Read more on The McKinsey Quarterly site »
Customer Retention Is Not Enough
Stephanie Coyles, Tim Gokey
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
Emerging Marketing
Sungmi Chung, Mike Sherman
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
The E-Tailer’s Secret Weapon
Sandeep Dayal, Tom French, Vivek Sankaran
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
Private Lives
John Hagel III, Marc Singer
The McKinsey Quarterly
1999 Number 1
Read more on The McKinsey Quarterly site »
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Marketing Organization and Capability Building
60-Minute Marketing: Cracking the Code on Winning E-Marketing Organizations
Nora Aufreiter, Teri Lawver, Pierre-Yves Ouillet, Mary-Kate Scott
Marketing Solutions
December 2000
Download PDF - 488 kb»
Venture Marketing Organizations: Winning the Race for New Market Opportunities
Nora Aufreiter, Teri Lawver
Marketing Solutions
July 2000
Download PDF - 497 kb»
Customer Marketing Organization: The Key to Turbocharging Customer Marketing Performance
Margo Georgiadis, Katrina Lane
McKinsey White Paper
Summer 2001
Download PDF - 187 kb»
Venture Marketing Organizations: Winning the Race for New Marketing Opportunities
Nora Aufreiter, Teri Lawver
McKinsey White Paper
Fall 1999
Download PDF - 351 kb»
The New Marketers: Building Better Marketing Skills for Better Business Performance
Nora Aufreiter, Steven Carlotti, David Court, Teri Lawver
McKinsey White Paper
Fall 1998
Download PDF - 102 kb»
Reinventing The Marketing Organization
David Court, Anthony Freeling, Michael George
The McKinsey Quarterly
1994 Number 4
Read more on The McKinsey Quarterly site »
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Marketing Spending Effectiveness
Restructuring Marketing Spending To Do More With Less: Three Critical Levers for Improving Marketing Effectiveness and Efficiency
Gary Singer, Chris Halsall
Marketing Solutions
March 2002
Download PDF - 280 kb»
Harnessing The Power Of E-Mail: How to Get Real Impact From Online Communications
David Harding, Doug Bewsher
Marketing Solutions
February 2001
Download PDF - 716 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment (North American version)
Kathleen McLaughlin, Chris Halsall
Marketing Solutions
June 2000
Download PDF - 166 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment (European version)
William Eccleshare, Kathleen McLaughlin, Vittoria Varianini, Emma Carr
Marketing Solutions
July 2001
Download PDF - 1036 kb»
Marketing Spending Effectiveness: How to Win in a Complex Environment
David Court, Kathleen McLaughlin, Christopher Halsall
McKinsey White Paper
Winter 2000
Download PDF - 1330 kb»
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Marketing Strategy
Successful Brand Repositioning: Aspirations vs. Achievable Strategies
John T. Copeland
Marketing Solutions
April 2001
Download PDF - 191 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (North American version)
Rob Yanker, Scott Arnold, Mark Graves
Marketing Solutions
March 2001
Download PDF - 987 kb»
Rediscovering The Customer: Turning Customer Satisfaction into Shareholder Value (European version)
Rob Yanker, Sue Whalley, Andreas Merbecks, Scotth Arnold
Marketing Solutions
October 2001
Download PDF - 937 kb»
Multi-Channel Marketing: Making “Bricks and Clicks” Stick
Corey Yulinsky
Marketing Solutions
August 2000
Download PDF - 255 kb»
The New Physics Of Customer Loyalty: Manage Customer Migration Based on the Loyalty Profile of Your Customer Base
Tim Gokey, Harold Yin
Marketing Solutions
May 2000
Download PDF - 271 kb»
All Visitors Are Not Created Equal: Knowing Online Consumer Segments and How to Attract Them are Key
John Forsyth, Tim McGuire, Johanne Lavoie
Marketing Solutions
April 2000
Download PDF - 320 kb»
Marketing In Three Dimensions: The New Challenges For Marketers
David Court, Tom French, Tim McGuire, Michael Partington
McKinsey White Paper
Fall 1999
Download PDF - 164 kb»
The New Rules Of Branding; Building Stronger Brands Faster
David Court, John Forsyth, Mark Loch, Greg Kelly
McKinsey White Paper
Fall 1999
Download PDF - 47 kb»
Marketing In The UK
C. John Brady, Carolyn Hunter, Nirmala Santiapillai
The McKinsey Quarterly
2000 Number 2
Read more on The McKinsey Quarterly site »
Marketing In 3-D
David Court, Tom French, Tim McGuire, Michael Partington
The McKinsey Quarterly
1999 Number 4
Read more on The McKinsey Quarterly site »
Brand Leverage
David Court, Mark Leiter, Mark Loch
The McKinsey Quarterly
1999 Number 2
Read more on The McKinsey Quarterly site »
Private Lives
John Hagel III, Marc Singer
The McKinsey Quarterly
1999 Number 1
Read more on The McKinsey Quarterly site »
Profits In Your Backyard
Thomas Baumgartner, Ralf Leszinski, Roberto Paganoni, Felix Weber
The McKinsey Quarterly
1995 Number 4
Read more on The McKinsey Quarterly site »
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Pricing
Pricing In A Downturn: A Tailored Response to Price Pressure (North American version)
Mike Marn, Eric Roegner, Craig Zawada
Marketing Solutions
January 2002
Download PDF - 424 kb»
Pricing In A Downturn: A Tailored Response to Price Pressure (European version)
Walter Oblin, Eric Roegner, Henrik Kajuter, Pieter Kiewell
Marketing Solutions
June 2002
Download PDF - 736 kb»
Effective Solutions Pricing: How to Get the Best Premium from Strategic Collaborations
Eric Roegner, Jenine Gobbi
Marketing Solutions
May 2001
Download PDF - 177 kb»
Internet Pricing: A Creator of Value – Not a Destroyer
Michael Marn, Craig Zawada, Dennis Swinford, Walter Baker
Marketing Solutions
September 2000
Download PDF - 105 kb»
The CFO Guide To Better Pricing
Dieter Kiewell, Eric V. Roegner
McKinsey on Finance
Autumn 2002
Download PDF - 109 kb»
Pricing New Products
Michael V. Marn, Eric V. Roegner, Craig C. Zawada
The McKinsey Quarterly
2003 Number 3
Read more on The McKinsey Quarterly site »
The Power Of Pricing
Michael Marn, Eric Roegner, Craig Zawada
The McKinsey Quaterly
2003 Number 1
Read more on The McKinsey Quarterly site »
Fighting For Your Price
John M. Abele, Brian R. Elliott, Ann A. O’Hara, Eric V. Roegner
The McKinsey Quarterly
2002 Number 4
Read more on The McKinsey Quarterly site »
Bank Deposits Get Interesting
Vishy Cvsa, Alexandru Degeratu, Rebecca Ott-Wadhawan
The McKinsey Quarterly
2002 Number 2
Read more on The McKinsey Quarterly site »
Putting A Price On Solutions
Eric Roegner, Torsten Seifert, Dennis Swinford
The McKinsey Quarterly
2001 Number 3
Read more on The McKinsey Quarterly site »
Bringing Discipline To Pricing
Cris Eugster, Jatin Kakkar, Eric Roegner
The McKinsey Quarterly
2000 Number 1
Read more on The McKinsey Quarterly site »
Pricing Commodities: What You See is Not What You Getn
Johan Ahlberg, Hanne de Mora, William Hoover, Tomas Nauclér
The McKinsey Quarterly
1995 Number 3
Read more on The McKinsey Quarterly site »
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Sales and Channel Management
Steering Customers to the Right Channels
Joseph B. Myers, Andrew D. Pickersgill, and Evan S. Van Metre
McKinsey on Marketing
November 2004
Download PDF - 227 kb»
Solutions Selling: Is the Pain Worth the Gain?
Chandru Krishnamurthy, Juliet Johansson, Hank Schlissberg
Marketing Solutions
April 2003
Download PDF - 326 kb»
Achieving Channel Excellence: “The Ace Up Your Sleeve” in Sales and Marketing Programs
Tanuja Randery, Bill Caesar, Mike Longman
Marketing Solutions
June 2002
Download PDF - 217 kb»
Selling In A Downturn: Focus on the Bottlenecks to Sales Growth (North American Version)
Roland John, Tanuja Randery
Marketing Solutions
October 2001
Download PDF - 664 kb»
Selling In A Downturn: Focus on the Bottlenecks to Sales Growth (European Version)
Roland John, George Kerschbaumer, Jürgen Schröder, Stefan Tweraser, Tanuja Randery
Marketing Solutions
April 2002
Download PDF - 823 kb»
Rediscovering the Customer: Turning Customer Satisfaction into Shareholder Value (North American version)
Rob Yanker, Scott Arnold, Mark Graves
Marketing Solutions
March 2001
Download PDF - 987 kb»
Rediscovering the Customer: Turning Customer Satisfaction into Shareholder Value (European version)
Rob Yanker, Sue Whalley, Andreas Merbecks, Scott Arnold
Marketing Solutions
October 2001
Download PDF - 937 kb»
E-Sales – The Web Is Not Enough: How to Realize Profitable Growth From Your Multi-Channel Go-to-Market Approach
Roland John, Teri Lawver, Tanuja Randery
Marketing Solutions
October 2000
Download PDF - 578 kb»
Multi-Channel Marketing: Making “Bricks and Clicks” Stick
Corey Yulinsky
Marketing Solutions
August 2000
Download PDF - 255 kb»
Rechanneling Sales
John Abele, William Caesar, Roland John
The McKinsey Quarterly
2003 Number 3
Read more on The McKinsey Quarterly site »
Fighting Brawn With Brains
Sabine Bonnot, Emma Carr, Michael J. Reyner
The McKinsey Quarterly
2000 Number 2 (Europe)
Read more on The McKinsey Quarterly site »
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