Paul leads Digital McKinsey globally. He works with senior executives on topics including digital strategy and organization, process automation, and customer-experience design. In 2013, Paul led a major McKinsey research project on the economic impact of digitization. The project identified 70 distinct levers for digital value creation and destruction across sectors.
Recent examples of Paul's client work include the following:
- Worked with a leading universal bank to develop a comprehensive digital strategy. Developed detailed perspectives on the economic impact of digital along the value chain in each division of the bank. Helped top management reset digital aspirations, budgets, and investment plans accordingly.
- Helped shape an automation strategy for a leading logistics company. Worked with the executive team to redesign the customer experience, upgrade digital channels to improve service levels, and increase productivity.
- Combined lean and agile techniques to automate a retail bank’s customer onboarding and mortgage-lending processes—all within 4 months. Redesigned processes using a “clean-sheet” approach, iterated working prototypes, then built and deployed production versions.
Paul is a frequent author, thought leader, and blogger, and can be found on Twitter.
Prior to joining McKinsey, he worked as an IT architect and project manager at Accenture.
“Digital strategy,” McKinsey & Company, May 2014
“The digital enterprise,” McKinsey & Company, November 2013
“Harnessing automation for a future that works,” McKinsey Global Institute, January 2017
“How to scale your own digital disruption,” McKinsey & Company, October 2015
“Want to become agile? Learn from your IT team,” McKinsey & Company, July 2015
“Raising your Digital Quotient,” McKinsey Quarterly, June 2015
“Manager and machine: The new leadership equation,” McKinsey Quarterly, September 2014
“The digital tipping point: McKinsey Global Survey results,” McKinsey & Company, June 2014
“Accelerating the digitization of business processes,” McKinsey & Company, May 2014
“Strategic principles for competing in the digital age,” McKinsey Quarterly, May 2014
“Finding your digital sweet spot,” McKinsey & Company, November 2013
“Mobilizing your C-suite for big-data analytics,” McKinsey Quarterly, November 2013
“Big data: What's your plan?” McKinsey Quarterly, March 2013
“Hitting the ground running as a new CIO: An interview with Barclaycard’s Ian Buchanan,” McKinsey Quarterly, December 2012
“The first 100 days of a new CIO: Nine steps for wiring in success,” McKinsey Quarterly, December 2012
“Winning in flow: Scale is everything” (PDF–512 KB), Global Corporate and Investment Banking: An Agenda for Change, May 2012
Risk IT and Operations: Strengthening Capabilities (PDF–2.76 MB), Institute of International Finance and McKinsey & Company, June 2011
IT architect and project manager
Imperial College London