About Michael

Michael leads McKinsey’s work in insurance operations and technology in Europe, as well as our global work in value assurance.

He has supported many clients in assessing and executing support-function transformation strategies and has helped them significantly improve their back-office performance. For a large investment bank, he led the transformation of support functions through lean management, offshoring, automation, reorganization, and change-management approaches. For a leading global transportation player, he led the merger of three IT organizations resulting in an organization of over 8,000 IT specialists.

Michael holds dual Swiss/French nationality.

Published work

Hitting the ground running as a new CIO: An interview with Barclaycard’s Ian Buchanan,” McKinsey Quarterly, December 2012

The first 100 days of a new CIO: Nine steps for wiring in success,” McKinsey Quarterly, December 2012

How innovators are changing IT offshoring,” McKinsey Quarterly, Fall 2009

How CIOs should think about business value,” McKinsey Quarterly, March 2009

Education

Hautes Etudes Commerciales, University of Lausanne
MS, business information systems

Hautes Etudes Commerciales, University of Lausanne
BA, management