Martin helps high-tech clients and large industrial and retail companies put in place digitally enabled business models and improve product development. With his support, companies that were born digital and those still making the transition seize opportunities and execute decisively in rapidly changing markets.
Recognizing that digital technology is fundamentally changing how companies operate, interact with customers, and develop products and services, Martin has helped clients discover new business opportunities. He has partnered closely with executives to mine customer insights from social and digital platforms, improve software development, get more out of technology investments, and design innovative customer engagement. All of these efforts have led to greater operational efficiencies and stronger revenue growth.
Examples of his work:
- designing a new operating model and growth strategy for the digital-commerce business unit of a major high-tech company
- working with a leading high-tech company to develop a new digital sales division to target emerging customer segments and drive revenue growth in software and cloud computing
- designing a product-development capability-building program for a Silicon Valley software and services company
- developing a digital sales concept for a multinational advanced industrial company pursuing a new omnichannel strategy
- helping a B2B infrastructure-technology company reinvent the customer experience through innovative design that enhanced customer engagement via interactive digital channels
In addition to his hands-on advisory experience, Martin closely tracks developments in digital technologies with an eye to deriving practical insights for business leaders. His many publications seek to identify the business implications of digital and social media for C-suite executives.
Before joining McKinsey, Martin studied computer science and engineering at MIT, including internship opportunities at a global technology company and a technology-focused professional-services firm. He also served in the Swedish Armed Forces, where he was honored as Soldier of the Year.
“The evolution of social technologies,” McKinsey Quarterly, June 2016
“How social tools can reshape the organization,” McKinsey Global Institute, May 2016
“Organizing for digital acceleration: Making a two-speed IT operating model work,” McKinsey & Company, October 2015
“Transforming the business through social tools,” McKinsey & Company, January 2015
“Getting the CMO and CIO to work as partners,” McKinsey & Company, August 2014
“The new ABC for CIOs,” Financial Times, May 2014
“The strength of ‘weak signals,” McKinsey Quarterly, February 2014
“Les médias sociaux stratégiques,” Les Affaires, November 2013
“How not to unwittingly reveal company secrets,” Harvard Business Review, December 2012
“How to find new competitive knowledge in social media,” Harvard Business Review, December 2012
“How ‘social intelligence’ can guide decisions,” McKinsey Quarterly, November 2012
Massachusetts Institute of Technology
BS, computer science and engineering