About Johannes

Johannes leads McKinsey’s work in digital insurance in Europe, helping insurers build their digital strategies, expand and serve direct markets, and strengthen their customer-service experience.

He also oversees the firm’s global customer experience for financial-services activities, helping financial institutions around the world transform the ways they meet the needs of increasingly demanding customers.

Some of his recent client work includes building a digital strategy for a leading global insurer and helping launch direct insurance players in Germany and other European markets. He also assists clients across Europe in areas such as social-media strategy and digital enablement of the tied-agents channel. Other projects include working with a number of insurers to digitize their customer journey for processes such as claims, life-insurance onboarding, and auto-insurance sales.

Furthermore, Johannes helps private-equity firms on due diligences and portfolio work.

Johannes has coauthored several McKinsey articles about issues confronting the insurance industry, such as insurance fraud and digital transformation.

Published work

Insurers’ digital reality—fewer premiums, more competition,” McKinsey Quarterly, May 2017

The growth engine: Superior customer experience in insurance,” McKinsey & Company, April 2016

Claims management: Taking a determined stand against insurance fraud,” McKinsey & Company, April 2015

The making of a digital insurer: The path to enhanced profitability, lower costs and stronger customer loyalty,” McKinsey & Company, March 2015

Past experience

Johannes has worked at McKinsey for 16 years. Before that he was an intern at Morgan Stanley in London.

Education

EBS University of Business and Law at Oestrich-Winkel
PhD, banking and finance

University of St. Gallen
Masters, finance

London School of Economics
Coursework, finance