About Jennifer

Jennifer brings to McKinsey’s client services a wealth of experience with several of the best-known and most successful companies in experience design, digital media, and social networking. She focuses on integrating best business practices with compelling design to delight customers and enhance profitability.

Essential to that effort is the development of forward-thinking design teams that can work seamlessly across organizational functions—an area where Jennifer brings deep expertise. Equal parts business strategist and creative visionary, she has served as a principal and executive creative director for digital design studios where she built teams, a client base, and products and services from the ground up. She holds patents for several products she designed.

Jennifer has directed initiatives for Fortune 500 companies across a range of industries, as well as for start-ups and nonprofits. She advises clients on driving innovation and the behavioral change required to support it while creating products, services, environments, and ecosystems that improve the bottom line.

Jennifer is inspired by the next generation of design thinkers. She has been a guest lecturer in the graduate design, technology, and social-innovation programs of New York University, IIT, and The School for Visual Arts, and was formerly on the board of the New Media Consortium and a chair for Industrial Designers Society of America (IDSA). She has judged major design awards and spoken on design at leading global forums.

Video

“Let the people innovate: Design solutions that evolve,” keynote at USID India

Published work

Building a design-driven culture,” McKinsey & Company, September 2015

Designing Women: Jennifer Kilian doesn’t think design is boring anymore,” Fast Company, July 2015

The future of healthcare is social,” Fast Company, July 2015

Past experience

Facebook
Product-design leader

Hot Studio
Principal, executive creative director

frogdesign
Creative director

Apple Instructional Products Group
Creative director

Intuit
UX manager/creative director

IBM
Director, UX

Education

New York University
Master’s, interactive telecommunications

Carnegie Mellon University
BFA, graphics and industrial design