About Jay

Jay, leader of McKinsey’s Pricing service line, serves wireless and cable operators, consumer electronics manufacturers, and IT services players. In the fast-changing world of TMT, Jay has built and maintained longstanding client relationships with leaders in major organizations.

Recently Jay has helped a US cable operator rethink its price architecture and drive several points of incremental growth through a sales transformation. He helped another cable operator create new offers to appeal to under-penetrated customer segments, which enabled the company to improve its growth rate materially. In wireless, Jay has been working with a US wireless operator on a growth strategy and a Latin American operator on a comprehensive turanround. In IT services, Jay recently helped a leading cloud service provider create a new pricing plan and double its growth rate. And in consumer electronics, he has been working with a leading manufacturer to expand into new channels and evolve its supply chain to meet the rising expectations of customers.

Jay has been an active speaker at industry conferences on a range of technology topics, most recently on the changing telecommunications value chain.

Published work

A future for mobile operators: They keys to successful reinvention,” McKinsey & Company, February 2017

Turning pricing power into profit,” McKinsey & Company, March 2015

Past experience

MIT Lincoln Laboratory
Research associate
1993-1996

Education

MIT
PhD, physics

Columbia University
MS, materials science

Columbia University
BS