About Gretchen Berlin, RN

Gretchen is a member of the Public Sector, Healthcare Systems & Services, and Organization Practices, drawing on her in-depth experience in the healthcare industry to serve clients.

A registered nurse by background, Gretchen has led numerous engagements with leading public- and private-healthcare organizations to develop innovative healthcare strategies and drive sustainable change through frontline-workforce and clinical transformations.

Examples of Gretchen’s recent client work include the following:

  • designing and implementing programs for a public-sector health system to improve quality and retention through a new frontline-nursing model, and to improve overall patient access to specialty-care services by 10 to 15 percent
  • creating workforce strategies for large private-sector hospital systems, focused on achieving 5 to 10 percent labor cost efficiencies through total rewards strategies and changes to core staffing and skill mix
  • developing system-wide workforce-retention strategies to address and stop increased frontline turnover
  • leading overall corporate strategy and market-growth strategies for an international provider system
  • developing programs to improve patient experience and follow-up post-discharge from the acute setting for an international provider
  • standing up a payor business unit focused on payment innovation and provider collaboration, involving accountable-care organizations, patient-centered medical homes, and episodes of care

In addition to her time at McKinsey, Gretchen worked as a hospital administrator in commercial strategy at Guy’s and St. Thomas’ NHS Foundation Trust in London.

Published work

Optimizing the nursing skill mix: A win for nurses, patients, and hospitals,” McKinsey & Company, May 2014

Health-focused redesign: Creating a payor organization for the future,” McKinsey & Company, February 2014

Creating and sustaining change in nursing care delivery,” McKinsey & Company, January 2012


Wharton School, University of Pennsylvania
BSE, healthcare management

University of Pennsylvania