About Dilip

Dilip leads operations analytics in North America. In his consulting work, he partners with top executives as they bring big data and advanced analytics to bear on complex business problems. He advises airlines, railroads, logistics companies, and other industrial organizations through the steps required to build new analytics capabilities, workflows, and processes. Many of the initiatives Dilip leads involve tracking and analyzing new data sources in order to uncover opportunities for improved service levels and greater efficiency.

Examples of his work include helping a freight railroad optimize how they plan, schedule, and dispatch trains; assisting a leading logistics company to rationalize their network footprint by balancing speed and operational costs, driving resource reductions for moving the same volume of freight; creating a portfolio of analytics use cases for a rental car company to uncover significant margin improvements; designing an analytics roadmap for a global airline to drive margin improvements and an organization plan to deliver on the opportunities.

In addition to his client work, Dilip is building a team in India that provides full stack delivery of advanced analytics and is working to expand the talent base and reach of our other analytics centers. Interested in fostering discussion and debate, Dilip has published articles in the McKinsey Quarterly, Harvard Business Review, and elsewhere. He holds an MBA from the Wharton School, where he graduated as a Palmer Scholar.

Published work

Putting behavioral psychology to work to improve the customer experience,” McKinsey & Company, March 2016

The secret to delighting customers: Putting employees first,” McKinsey Quarterly, McKinsey & Company, March 2016

Leading and governing the customer-centric organization,” McKinsey & Company, March 2016

Past experience

ITC Ltd
Operations

Education

Wharton School of the University of Pennsylvania
MBA

Indian Institute of Technology Kharagpur
BS, engineering