About David

David is a partner in McKinsey’s Chicago office and leads our work in retail-store operations, customer experience, and frontline sales-force effectiveness in the Americas. He brings 12 years of experience in serving a broad range of clients across a variety of topics from corporate strategy to operational transformations. His primary focus today is helping retailers and financial-service companies drive growth via frontline sales-force productivity.

Examples of his recent client work include the following:

  • redesigning a major financial-services frontline sales approach to drive significant asset growth, including a new sales process, financial-advisor training program, and saleforce best practices
  • building a new frontline sales and customer experience go-to-market model for a major retailer, which entailed associate sales training, manager coaching excellence, and an advanced-analytics-driven sales-enablement tool
  • supporting a major retailer through a multiyear transformation program to turn around its performance, including a full range of cost-cutting initiatives, such as harnessing new technology to modernize operations

Past work

United States Army
Field artillery operations planning officer

Education

Harvard Business School
MBA

United States Military Academy at West Point
BS, operations research