About Bruno

Bruno balances functional and industry expertise with deep change management experience from more than 12 years as a marketing and sales telecom executive. Having served clients in several countries—United States, Argentina, Brazil, Chile and New Zealand—he is passionate about coaching, from top executives to front-line supervisors.

Examples of his work include:

  • leading a manufacturing transformation in the US that reduced total waste by 65%
  • transforming telesales operations at a major call center provider, resulting in a 78% increase in productivity (daily sales/FTE) and a 27% increase in unit sales for all inbound operations
  • restructuring the collection process for a major telecom operator in South America to achieve debt reductions

Past experience

TIM Brasil
Head of mobile Internet
Marketing planning senior manager

Education

COPPEAD—Federal University of Rio de Janeiro
Master in Business Administration