About Brandon

Brandon is the leader of our healthcare operations work, focusing primarily on healthcare providers, payors, and health-services organizations. His areas of expertise include multilever performance transformation, service-operations strategy, customer experience and engagement, clinical operations, and technology.

In recent years, Brandon has helped numerous healthcare clients on a range of strategy and operations issues, including helping hospitals improve access and wait times across inpatient, outpatient, specialty, operating rooms, and emergency departments. He has also enabled large health insurers to implement strategies to improve the operating model, leveraging methods such as digital transformation, advanced analytics, strategic sourcing, and lean operations to drive productivity, service, and quality across the value chain.

Before joining McKinsey, Brandon worked as a mechanical engineer in consumer product design and industrial goods manufacturing. He is a lean operations specialist with transformation experience spanning 20 years across industries and is a published author in the field of hospital operations and manufacturing implementation techniques.

Published work

"Measuring the patient experience: Lessons from other industries," McKinsey & Company, August 2015

A hospital-wide strategy for fixing emergency department overcrowding,” McKinsey & Company, January 2010

Education

Massachusetts Institute of Technology
MSc, mechanical engineering

Massachusetts Institute of Technology
BS, mechanical engineering