Our Insights

ALL INSIGHTS

Interview

Two views on how customer experience can better serve US military veterans

– Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans... experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture.
Article

How benchmarking can improve cost competitiveness in steel

– Many debate the relevance of benchmarking in the steel industry. But disciplined application has helped some producers identify... improvements of up to 10 percent of the cost base.
Article - McKinsey Quarterly

New evidence for the power of digital platforms

– Incumbents should go on the attack with their own online exchanges.
Article - McKinsey Quarterly

When to shift your digital strategy into a higher gear

– There may be a premium for making early moves.
Article - McKinsey Quarterly

The roots of organic growth

– There are many paths to growth, and high performers take more than one—supported by reinforcing capabilities such as advanced... analytics and digital customer-experience management.
Video - McKinsey Global Institute

Fostering dignity through work

– Business can’t only be about driving shareholder value, says Allstate CEO Tom Wilson. A company also has to be able to create... dignity through work to support its employees.
Video - McKinsey Global Institute

The evolution of employment and skills in the age of AI

– As artificial intelligence alters work done in all manner of industries, companies and governments can help workers transition... by supporting incomes and facilitating skills training.
Article

How can creative industries benefit from blockchain?

– Five forces of blockchain technology could affect the creative economy. Here are some of the risks and challenges to overcome.
Podcast - McKinsey Quarterly

Pinpointing the global forces that drive progress

– Companies that pay close attention to the trends and shifts affecting growth and productivity can help create a new societal deal... for prosperity.
Interview

How to go agile enterprise-wide: An interview with Scott Richardson

– Successfully scaling agile starts with a strategy that’s consistent from the front lines to the C-suite.
Interview

The first 100 days as a chief data officer: Lessons on a transition

– In transitioning to the role of chief data officer, the first 100 days are crucial. So says Scott Richardson, CDO of Fannie Mae,... in this conversation with McKinsey’s Khushpreet Kaur.

More from McKinsey

McKinsey Quarterly

Our flagship business publication, McKinsey Quarterly, has been defining and informing the senior-management agenda since... 1964.

McKinsey Global Institute

Our mission is to help leaders in the commercial, public, and social sectors develop a deeper understanding of the evolution of... the global economy and to provide a fact base to help decision making on critical issues.

Connect with McKinsey Norway