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TIME: 1 month
What We Did
Based on the issues we had uncovered, we developed a preliminary workplan and listed the expected end products.
What Resulted
We hypothesized that an improved product development process would include:
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A better approach to target-setting for product teams. This would help focus the engineering process on brand-defining product attributes rather than all the engineered parts of a product.
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A set of systems engineering tools and processes to help the team resolve complex cross-system interaction issues that could not be addressed by the "owners" of the parts.
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A coordinated management review system that would enable multiple organizations with multiple layers of management to systematically review product programs with minimal redundancy and with more focus on product attributes, rather than parts.
- A system built into the product development organization, processes, and tools, to make the above solutions work consistently across all new product programs.
What We Learned
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Concrete, practical ways had to be devised to keep the team's focus on product-level attributes
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Systematic teamwork and systems engineering methods were needed to surface and resolve potential cross-systems interface problems
- Skill building was needed to emphasize learning by doing
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