Client Problem
A major international insurance company wanted to establish itself as the industry leader in Asia.

Developing a New Operating Model
A thorough review of the company’s operations in four Asian countries identified lagging performance in customer service and sales. We suggested implementing a new operating model that would build on the client’s existing strengths while gearing its operations toward higher-growth targets. We worked with the client to systematically redesign and apply four key processes used throughout their Asia offices. To ensure sustained improvement, we designed a detailed performance-management system to monitor and motivate executives and employees.

Performance Reward
The new operating model improved the company’s performance dramatically, increasing its operations capacity by more than 65 percent.