Client Problem
One of the largest commercial banks in China lacked a reporting system that could accurately assess profitability by business unit, product, customer, and geography.

How We Helped
We helped the client design a best-in-class profit reporting system tailored to specific management needs. We also outlined changes to IT systems necessary to accommodate the increased breadth and depth of the new profit reports. Using the new reporting system, we helped the client design tailored customer service approaches for corporate and retail customers based on their profitability.

Client Impact
For the first time, management could obtain accurate and timely information which enabled them to boost profitability and customer satisfaction by tailoring their offerings to corporate and retail customers.