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January 2015—New technology tools are making adoption by the front line much easier, and that’s accelerating the organizational adaptation needed to produce results.more
January 2015—Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities their people need to make full use of their talents.more
November 2014—CEOs increasingly view the supply chain as a critical point of competitive differentiation. Here’s how to make it better.more
August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more
August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more
July 2014—Manufacturers taking advantage of advanced analytics can reduce process flaws, saving time and money.more
July 2014—Offshoring is alive and well, but it’s no longer the only answer.more
June 2014—Digitization has finally brought disruptive innovation to the services sector. In this interview, McKinsey’s Travis Fagan explains how customers are driving change.more
May 2014—A survey finds that when it comes to reallocating R&D expenditures, more isn’t necessarily better.more
June 2014—The latest digital advance won’t necessarily cure your supply-chain woes. In this video interview, McKinsey’s Alex Niemeyer outlines the technologies that can help companies grapple with heightened supply-chain volatility.more
March 2014—Even good managers can miss the early signs of distress, says McKinsey’s Doug Yakola, who’s been running recovery programs for 20 years. The first step is to acknowledge there’s a problem.more
February 2014—Applying lean principles to management, rather than just operations, can help large organizations reimagine how they work and unlock value through continuous improvement.more
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