Insights & Publications

Operations

A virtuous cycle for top-line growth
article | McKinsey Quarterly

A virtuous cycle for top-line growth

February 2015—New data and better coordination can create value in the sales channel.more

Editor's choice

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article | McKinsey Quarterly

Taming manufacturing complexity with advanced analytics

February 2015—A chemical maker uses advanced analytical techniques to identify—and seize—opportunities across its value chain. Better collaboration is a side benefit.more

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article | McKinsey Quarterly

Are you ready for 3-D printing?

February 2015—There have been false dawns before, but this technology is poised to deliver cost benefits and to advance innovation in manufacturing.more

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article | McKinsey Quarterly

Do you really understand how your business customers buy?

February 2015—B2B purchasing decisions increasingly trace complex journeys, challenging the long-standing practices of many sales organizations.more

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article | McKinsey Quarterly

Getting big impact from big data

January 2015—New technology tools are making adoption by the front line much easier, and that’s accelerating the organizational adaptation needed to produce results.more

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article

Bringing out the best in people

January 2015—Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities their people need to make full use of their talents.more

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article

Three ways CEOs can improve the supply chain

November 2014—CEOs increasingly view the supply chain as a critical point of competitive differentiation. Here’s how to make it better.more

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article

Why companies should care about e-care

August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more

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survey

Why implementation matters

August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more

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article

How big data can improve manufacturing

July 2014—Manufacturers taking advantage of advanced analytics can reduce process flaws, saving time and money.more

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article

Rebalancing your sourcing strategy

July 2014—Offshoring is alive and well, but it’s no longer the only answer.more

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interview

Understanding the services revolution

June 2014—Digitization has finally brought disruptive innovation to the services sector. In this interview, McKinsey’s Travis Fagan explains how customers are driving change.more

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About this content

The material on this page draws on the research and experience of McKinsey consultants and other sources. To learn more about our expertise, please visit the Operations Practice.