Insights & Publications

Operations

Getting big impact from big data
article | McKinsey Quarterly

Getting big impact from big data

January 2015—New technology tools are making adoption by the front line much easier, and that’s accelerating the organizational adaptation needed to produce results.more

Editor's choice

Bringing_out_the_best_in_people_1536x1536_Thumbnail
article

Bringing out the best in people

January 2015—Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities their people need to make full use of their talents.more

IandP_Three-ways-CEOs-can-improve_1536x1536_Thumbnail
article

Three ways CEOs can improve the supply chain

November 2014—CEOs increasingly view the supply chain as a critical point of competitive differentiation. Here’s how to make it better.more

IP_e_care_1536x1536_Thumbnail
article

Why companies should care about e-care

August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more

mc kinsey-changement-final1536x1536_Thumbnail
survey

Why implementation matters

August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more

Big_data_can_improve_manufacturing_1536x1536_Thumbnail
article

How big data can improve manufacturing

July 2014—Manufacturers taking advantage of advanced analytics can reduce process flaws, saving time and money.more

Rebalancing_your_sourcing_strategy_1536x1536_Thumbnail
article

Rebalancing your sourcing strategy

July 2014—Offshoring is alive and well, but it’s no longer the only answer.more

Fagan_1536x1536_Thumbnail
interview

Understanding the services revolution

June 2014—Digitization has finally brought disruptive innovation to the services sector. In this interview, McKinsey’s Travis Fagan explains how customers are driving change.more

  • includes:
    •  
RnD_Reallocation_1536x1536_Thumbnail
article | McKinsey Quarterly

Finding the sweet spot for allocating innovation resources

May 2014—A survey finds that when it comes to reallocating R&D expenditures, more isn’t necessarily better.more

Niemeyer_1536x1536_Thumbnail
interview

Picking winning supply-chain technologies

June 2014—The latest digital advance won’t necessarily cure your supply-chain woes. In this video interview, McKinsey’s Alex Niemeyer outlines the technologies that can help companies grapple with heightened supply-chain volatility.more

  • includes:
    •  
MoF_49_Turnaround_1536x1536_Thumbnail
article

Ten tips for leading companies out of crisis

March 2014—Even good managers can miss the early signs of distress, says McKinsey’s Doug Yakola, who’s been running recovery programs for 20 years. The first step is to acknowledge there’s a problem.more

  • includes:
    •  
Lean-Lasting-Value_1536x1536_Thumbnail
article

The organization that renews itself: Lasting value from lean management

February 2014—Applying lean principles to management, rather than just operations, can help large organizations reimagine how they work and unlock value through continuous improvement.more

About this content

The material on this page draws on the research and experience of McKinsey consultants and other sources. To learn more about our expertise, please visit the Operations Practice.