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February 2015—New data and better coordination can create value in the sales channel.more
February 2015—A chemical maker uses advanced analytical techniques to identify—and seize—opportunities across its value chain. Better collaboration is a side benefit.more
February 2015—There have been false dawns before, but this technology is poised to deliver cost benefits and to advance innovation in manufacturing.more
February 2015—B2B purchasing decisions increasingly trace complex journeys, challenging the long-standing practices of many sales organizations.more
January 2015—New technology tools are making adoption by the front line much easier, and that’s accelerating the organizational adaptation needed to produce results.more
January 2015—Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities their people need to make full use of their talents.more
November 2014—CEOs increasingly view the supply chain as a critical point of competitive differentiation. Here’s how to make it better.more
August 2014—Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.more
August 2014—How important is the way you implement a major change effort? We surveyed more than 2,000 global executives to find out—and to learn from the best.more
July 2014—Manufacturers taking advantage of advanced analytics can reduce process flaws, saving time and money.more
July 2014—Offshoring is alive and well, but it’s no longer the only answer.more
June 2014—Digitization has finally brought disruptive innovation to the services sector. In this interview, McKinsey’s Travis Fagan explains how customers are driving change.more
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