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Saving mothers’ lives in Namibia

Namibia’s ongoing efforts offer lessons for other countries seeking to improve maternal health, as well as for health programs tackling HIV/AIDS, malaria, tuberculosis, or other conditions.

June 2010 | byKathleen McLaughlin, Marc van Olst, and Ronald Whelan

Up to a half a million women die each year around the world because of complications arising from pregnancy or childbirth. The majority of these deaths occur in sub-Saharan Africa.1 Since they are largely preventable, they represent a tragedy playing out every day across the continent. Progress on maternal health there is hampered by health systems that are understaffed, underfunded, and overwhelmed—and thus too fragile and fragmented to deliver the required level or quality of care. Consequently, many countries in sub-Saharan Africa will struggle to meet the United Nations’ Millennium Development Goals for reducing child and maternal mortality by 2015.2

Nonetheless, some countries are making headway. Our recent work in Namibia, for example, suggests that coordinated, targeted interventions led by local stakeholders can accelerate improvements in maternal-health outcomes. The key is to work with local health leaders to develop solutions that improve the quality of health care, increase access to it, and promote its early uptake.

The resulting interventions being pursued in Namibia are straightforward and practical—improvements in the training of midwives, cheaper antenatal clinics inspired by the design of shipping containers, operational fixes to reduce ambulance response times and wait times at clinics, a radio talk show to educate patients and stimulate demand—yet are collectively powerful. A closer look at Namibia’s ongoing efforts offers lessons for other countries seeking to improve maternal health, as well as for health programs tackling HIV/AIDS, malaria, tuberculosis, or other conditions.

In a related video, McKinsey’s Thokozile Lewanika gives a behind-the-scenes look at several of the efforts underway to improve maternal health care in Namibia.

Video

Improving maternal health in Namibia: An inside look

Tour a pilot project in Namibia’s capital, where simple, scaleable actions are saving mothers’ lives.

Preventable tragedies

The global health community has long understood that improving the health of women during pregnancy, childbirth, and the postpartum period represents a massive opportunity not only to save women’s lives but also to improve neonatal, infant, and child health outcomes directly. Further, most maternal deaths in low-income countries are preventable—arising largely from pregnancy-induced hypertension, hemorrhage, or sepsis. Still, up to a quarter of a million women die in sub-Saharan Africa each year because of problems associated with pregnancy or childbirth.

In Namibia, the incidence of maternal and neonatal mortality has doubled in recent years (Exhibit 1). A woman in Namibia today is almost 100 times more likely to die during pregnancy than a woman in Europe. This difference partly reflects Namibia’s high rate of HIV/AIDS infection (more than 20 percent of the women at the country’s antenatal clinics are HIV-positive) and partly reflects limited access to health facilities (Namibia has the world’s second-lowest population density, with barely two people per square kilometer).

Exhibit 1

The incidence of maternal mortality, a largely preventable tragedy, has doubled in recent years in Namibia.

In a bid to stem Namibia’s rising maternal-mortality rate, the country’s Ministry of Health and Social Services (MOHSS), in partnership with McKinsey, the Synergos Institute, and the Presencing Institute from the Massachusetts Institute of Technology (MIT), established the Maternal Health Initiative, or MHI (see sidebar “About the initiative”). It focuses on a microcosm of Namibia’s health system to develop a replicable approach for improving maternal health care across the country.

The MHI chose to set up its pilot project in the Khomas region, the most populous of Namibia’s 13 regions and the one with the worst uptake of antenatal services.3 (Less than 7 percent of pregnant women there receive antenatal checkups during the first trimester.) Within Khomas, the team focused on four of the largest suburbs of Namibia’s capital, Windhoek: Hakahana, Katutura, Okuryangava, and Samora Machel, which have a collective population of about 80,000. It focused in particular on these areas’ busiest hospital and primary–health care clinic, Katutura Hospital and Okuryangava Clinic, respectively (see sidebar “Where we worked: Inside the Maternal Health Initiative”).

Next, three subteams were formed to design and develop prototype maternal-health solutions for problems associated with community mobilization, the capabilities of health workers, and health system operations, respectively. Each subteam included a variety of local frontline health leaders and other stakeholders—for instance, nurses, social workers, ambulance drivers, and middle managers.

Finally, to ensure local ownership and accountability (as well as to expand future initiatives across Khomas) a regional delivery unit was established under the guidance of the chief medical officer in Khomas. It provides managerial oversight, monitors the performance of the region’s improvement in maternal health service delivery, and integrates the activities of the subteams with those of the health ministry’s regional team.

The subteams quickly identified and implemented several interventions to improve the supply of maternal care in Khomas and to raise demand for care among local women. While it’s too soon to claim victory over Namibia’s maternal-health problems, the results thus far are encouraging.

Supply-side interventions

Improving the access of patients to quality care is a vital step in improving health outcomes. In Khomas, the MHI and its local partners helped to bolster the quality of maternal care and to pilot novel ways of adding capacity to the system. They also introduced efforts to squeeze greater capacity out of the region’s existing health assets.

Raising the bar on quality

In Namibia, the quality of maternal care has deteriorated in recent years—a fact reflected in a 2006 survey from the MOHSS, which found that less than 20 percent of the country’s midwives could reliably diagnose and manage postpartum hemorrhage. Further, the ministry found that less than 40 percent of Namibia’s midwives correctly monitored women in labor. What’s more, the MHI team observed that, not uncommonly, more than five different midwives attended to a woman in labor during her delivery (global best practice promotes individualized care).

The quality of care during pregnancy was found to be significantly constrained by the lack of continuing education as well as by apathy and poor motivation among nursing staff. Mentoring and coaching practices have gradually fallen away as a result of staff shortages and turnover in critical positions. Katutura Hospital, for example, has only one full-time gynecologist, and doctors there typically don’t stay in the department for more than two or three years.

In response, the MHI subteams worked with the hospital’s superintendent and with nurses and doctors in the obstetrics department to develop and institute a skill-building program for clinical personnel. One important component was the creation of a mentoring role so that senior nurses could identify, coordinate, and offer in-service training for nurses and nursing students. Next, health workers at the hospital engaged with nearby private hospitals and local training institutions to learn best-practice training and clinical techniques. The team also visited training institutions in Cape Town, South Africa, where its members met with colleagues who had developed a best-practice curriculum and training manuals for midwives. These moves led to efforts to standardize midwifery training in the region and to the development of a skills-accreditation system.

Within six weeks, Katutura Hospital had developed its own in-service training curriculum and concluded its first training program. Subsequently, the nurses we interviewed reported feeling more confident in their ability to coach and mentor one another and to provide better care to patients. In-service training sessions are now held weekly, and program coordinators continue to look for best practices and innovative training methods. Further, to keep quality high, the MHI is introducing a formal process to investigate maternal deaths so that their causes can be determined and similar deaths prevented.

Finally, the hospital set its sights on shortening the antenatal unit’s waiting times—over six hours, in most cases. The unit reduced them by 30 percent in less than a month by making a series of simple process changes: for instance, introducing a numbered ticket system for people arriving at the hospital and allowing patients to keep their records instead of handing them back to the charge nurse upon completing each of the nine stages of consultation. To encourage staff to focus on customer service, the unit created a patient satisfaction survey, whose results are posted daily, along with average waiting times, to encourage further improvement.

Expand access by adding capacity

More than 60 percent of Namibia’s rural population lives five kilometers or further from a health facility, and many people can’t afford transport to faraway clinics or hospitals. This reality was driven home for us when we encountered a group of pregnant women living under a tree outside a hospital in largely rural northern Namibia. Some of the women had been living there five months because they were afraid that they wouldn’t be able to reach the hospital in time once they went into labor.

The situation is nominally better in urban Katutura, where only the two hospitals provided antenatal care before the MHI. To get proper treatment, most women in the Khomas region had to walk more than five kilometers to reach a medical facility—and repeat the journey at least five or six times during their pregnancies.

A team of MHI participants therefore worked with a local NGO to help design a “container clinic” prototype that could be set up in outlying areas to increase access to care for rural women. The clinic—dubbed “CWIClinic” as a play on the word “quick” and an acronym for child, women, and infant clinic—is a modular, prefabricated, 15-square-meter structure the size and shape of a shipping container. It can be assembled in just 48 hours, includes a fully equipped examining room and a small administrative office, and costs 25 percent less than a similarly sized permanent building (Exhibit 3). Nurses employed by the NGO (the Namibia Planned Parenthood Association) staff the clinic and receive special refresher training at Katutura Hospital to ensure high-quality care.

Exhibit 3

Delivering a ‘quick clinic’

In anticipation of efforts to test the concept’s feasibility in rural areas, different versions of the clinic are being equipped with solar panels, a septic tank, and a stand-alone tank to supply fresh water. The results have been promising. In fact, Namibia’s health ministry, in partnership with the NGO, now aspires to roll out such clinics across the country and has submitted plans to Namibia’s finance ministry to mobilize funding for 16 additional clinics. The health ministry has also identified a site for a second CWIClinic in Khomas.

Improve efficiency

Another powerful means of expanding access to health care in Africa would be to use existing facilities and resources more efficiently, so that they can serve larger numbers of patients. During the project, the MHI team attempted to realize this goal in two ways.

First, the team worked with Okuryangava Clinic to see if it could offer antenatal care. Namibia’s health ministry had long wanted to provide it in urban clinics to make access easier and more affordable for patients but had been frustrated by shortages of staff and space.

While these shortages were a constraint, so was the mind-set of clinic staff. Many nurses felt that offering antenatal care at the clinic was simply impossible given existing staff levels. Therefore, a big task was to get the local nurses energized and involved. The team achieved this goal, in part, by working with nurses at clinics to show how simple operational changes could free up time. By using straightforward diagnostic tools common in lean-manufacturing environments (for instance, spaghetti diagrams to pinpoint wasted process steps visually) the nurses identified bottlenecks and addressed them. As the nurses saw the improvements take hold, they changed their minds about what was possible and began enthusiastically backing the antenatal-care pilots. Within four weeks, the nurses had found ways to free up space and staff schedules and had seen their first antenatal patient (after receiving refresher antenatal training at Katutura Hospital). In large part because of the nurses’ enthusiasm as “change agents,” other clinics in the region began investigating similar changes. Within five months, all of the region’s 11 primary-care clinics were offering antenatal care.

The second way the MHI team used efficiency gains to expand access was to cut the excessively long response times of ambulances (90 minutes, on average). In fact, ambulances failed to answer about half of all emergency calls because they were otherwise occupied. When the team looked closer, it found that up to 70 percent of the trips of the community’s five ambulances involved nonemergency cases. Moreover, critical radio communication equipment was broken, dispatching procedures were largely ad hoc, and ambulance repairs took several weeks. The MHI team helped ambulance drivers work with the health ministry to prioritize the repair of radio equipment, streamline requests for vehicle repairs, train a specialized dispatcher, and develop a simple dispatch protocol. Moreover, the team helped to mobilize funding (through the health ministry) for a minibus specifically intended to provide nonessential medical transport, thus freeing up ambulance capacity.

Within a month, average response times had decreased by 60 percent and the proportion of emergencies handled within 30 minutes had more than doubled, to 55 percent, from 23 percent. To encourage improvement and keep drivers focused on results, the ambulance service began using performance-management whiteboards to track drivers’ response times and the availability of ambulances. Consequently, average response times have consistently remained below half an hour for more than six months.

Demand-side interventions

Improving the supply and quality of health care is the first priority for governments seeking better maternal-health outcomes. However, health systems must also educate patients so that they know about and seek the potential life-saving interventions and treatments available to them. Stimulating demand for services is therefore critical. In Khomas, the central challenge was to spur demand for antenatal services.

Raising awareness

Less than 7 percent of the pregnant women in Khomas receive antenatal check-ups during the first trimester of pregnancy. Almost 40 percent of the women who receive antenatal care present themselves for their first visit well into the third trimester—when it’s often too late to manage problems.

On closer examination, the MHI team found that this behavior reflected not only poor access to antenatal care but also the prevailing lack of awareness among local women about its importance. Many women the team talked to didn’t, for example, know the basic risks associated with pregnancy, including the potential transmission of HIV/AIDS to their babies.

To address these knowledge gaps, the team worked with Namibian education and health officials to create a weekly, 45-minute reproductive-health show for a local radio station. (Radio is well suited to spread information effectively among rural populations that may be widely dispersed or have low literacy rates.) The show, which first aired in August 2009 and is hosted by influential radio personalities with strong ties to the local community, focuses on promoting good maternal-health practices. The messages include the benefits of early antenatal care and deliveries in hospitals, the danger signs during pregnancy, and family-planning options and postnatal care.

The show’s format includes call-in segments when listeners anonymously share their stories, ask questions, and receive immediate expert medical input from a guest panel of health workers. Broadcast in six different local languages, the show appears to be quickly gaining popularity among local women and is a hot topic of conversation among women in Khomas’s antenatal clinics. Encouragingly, the MHI team observed that a high proportion of callers are men, suggesting that the anonymity of the show’s format encourages them to ask candid questions about reproductive health. This is good news, because one reason the region’s women don’t seek antenatal care is a fear that their partners won’t approve.

To increase the show’s impact, members of the MHI team are creating a spin-off radio serial drama in a “soap opera” format to reinforce the messages. Students at the Katutura media school will support this new show, which will feature fictitious Namibian characters displaying both good and bad health habits. The show has generated interest from four national radio stations, as well as from local newspapers that plan to introduce the fictional radio characters into their comic strips to promote the show and its messages.

User incentives

The use of simple incentives is the last way the team is attempting to stimulate demand for antenatal services in Khomas. The radio show, for instance, plans to introduce quizzes on family health–related topics. These quizzes can be quite powerful: in Uganda, for example, the mobile provider Celtel recently supported an interactive, text message–based quiz about HIV/AIDS that used free airtime as an inducement for users to play. During the pilot, the number of people seeking HIV tests increased by 40 percent.

Other incentives are less obvious, though surprisingly powerful. The MHI team quickly discovered, for instance, that what women in Khomas particularly valued during their antenatal checkups was the ultrasound, as it allowed them to see their babies for the first time. Consequently, the team is arranging for the antenatal clinic at Katutura Hospital to offer women one free ultrasound picture during their pregnancies to encourage earlier and greater participation. The prospect of getting that first baby picture has thus far proved a potent incentive to seek antenatal care.

While much work remains be done in Namibia, our experience there demonstrates that focused interventions harnessing the efforts of local leaders, together with simple changes in operating practices, can free up significant capacity in health systems and quickly improve health outcomes for mothers and their babies.

About the authors

Kathleen McLaughlin is a director in McKinsey’s Toronto office; Marc van Olst is a principal in the Johannesburg office, where Ronald Whelan is a consultant.

The authors wish to thank Doan Hackley, Len le Roux, Thokozile Lewanika, Kasee Mhoney, Rushad Nanavatty, Rui Neves, Sabine Schulz, Marilyn Shivangulula, and Shrey Viranna for their significant contributions to this article and the field work that underpins it.

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